Place an Order in E-commerce

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Last updated: Dec 21, 2022 by Andres Toledo
5 min read

In this article, you will learn how to place an order using the Komet Sales E-commerce portal.

Roles enabled to perform this action: E-commerce Customers.

Create an E-Commerce Order

  1. Login to Komet Sales.

  2. Select the company you are buying from.

  3. Enter the Shipping Information.

  4. Search for products. To learn more about how to search products, read Product Search in E-Commerce.

  5. Add products to your cart by adding the Order Quantity and clicking on Add. You can also press Enter after you add the quantity.

  6. Once you finish adding products to your order, click View Cart. You can review your order in the Shopping Cart modal.

  7. Checkout your order by clicking on one of the following:

    1. Checkout. Select this option to checkout the order without making a payment.

    2. Pay & Checkout. Select this option to pay your order with a credit card.

  8. Select if you want to keep shopping. If you click on No, thanks, you will be redirected to the Order Summary tab, where you can view your orders.

Once your salesperson has approved the order, you will automatically receive the invoice via e-mail (if this option is enabled), and the order status will change to "Approved". 

Once you checkout your order, you can review its status and information by going to Order Summary or Prebook Summary.

You can also print a copy of the invoice from the Order Summary tab by clicking on Print Invoice in the Actions column, as shown in Figure 2.

Take the following statements into account when creating orders in E-Commerce:

  • If you buy products from the Vendor Availability Inventory, the system will create the orders in boxes.

  • If the product is available in units, the system will require you to select a box type.

  • Once you add the first item to your shopping cart, the order header will be locked (ship date, carrier, ship to, etc.). To edit this information, you must remove every product from your cart.

  • The system will create and display the order number when you add the first product. Order # for On-Hand Inventory, and Prebook # for the Future Sales, K2K, and Vendor Availability Inventories, see Figure 1. This means you can simultaneously create two orders through the E-commerce portal.

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Create your orders by going to E-Commerce > New Order, adding the shipping information, and the products, and checking out in a few clicks.
Figure 1: When you add the first product, the system will create the Order #.

Product Search in E-Commerce

You can search for products by name, category, variety, grade, color, and box size or code. For example, "Rose Fre 50 HB."

There are two main ways to search for products in E-Commerce, the first is using the search bar, and the other is through the sidebar, which displays the main colors and categories of products.

If you are using the search bar, you can use the following parameters:

  • Box code. Box code is a specific code the vendor sets for the boxes they offer.

  • Box type. Box type is the acronym of the box type. For example, HB, FB, and QB.

  • Product category. The product category consists mostly of the species name of the flower type or the most-known type of flower. For example, Agapanthus, Roses, and Lilies.

  • Color. The main color of the flower or product. For example, Red, Yellow, or White.

  • Name. The name of the product. For example, Gerbera Blue Iris, Sun Flower Golden, or Rose Red.

  • Length. The length of the stem or product. For Example, 20 cm.

  • Variety. Plant variety.

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Expired Lines

Some products you've selected may become "expired" if they exceed the source's cut-off time for the chosen Ship Date. Products will remain visible as a reference but will not be added to your purchase unless you choose a later Ship Date.

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Review the Order in your Currency

While adding products, the prices will appear in the currency of the company, and once you hover over the shopping cart, the system will display the prices in your own currency.

This option currently works for Euro, United States Dollar, Chinese Yuan, and South African Rand. 

Remember to review your shopping cart before you place the order!

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E-commerce Timer

Some buyers will have a time limit to check out their orders; you will notice when they do because a timer will appear in the screen's lower right-hand corner.

The timer starts once you add the first product to your cart, and you can restart it by emptying your cart.

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Can’t Place an E-commerce Order?

It is possible that you are not able to complete an order for e-commerce. This might be due to the current day's cut-off time or the e-commerce timer.

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