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In this article, you will learn how to enable and manage Komet Pay (in-app payments) in Komet Sales to streamline your payment process and make your customers' lives easier.
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Table of Contents
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What Information Do I Need to Enable Komet Pay?
To have an easy time with creating a stripe account and enabling in-app payments in Komet, you will need to have the following information at hand:
Business Information:
Legal business name.
Type of business entity (e.g., corporation, LLC, sole proprietorship).
Industry type or nature of the business.
Business address and contact information.
Tax Information:
Employer Identification Number (EIN) for corporations and other types of entities.
Social Security Number (SSN) for sole proprietors.
Bank Account Details:
Bank account information where we will transfer the funds.
Ownership and Control Information :
Information about the business owner(s) and major shareholders (typically those with 25% or more ownership).
This can include full legal names, addresses, dates of birth, and Social Security Numbers (SSN).
Personal Information of the Account Opener / Representative:
Full legal name.
Date of birth.
Home address.
Social Security Number (SSN) or Government ID.
If the account opener doesn´t have an SSN, make sure to have a government ID photo (front and back) in JPEG format.
Email address and phone number.
Website and Product Information:
A description of products or services offered (optional).
Website URL or an online presence where the business activities are visible.
To create an online payments account and enable in-app payments, do the following instructions:
Go to Setup and select Settings.
Click on In-App Payments from the Company Setup group of settings.
Click on Create Account. This will open a KYC page where you can add your company’s information.
Fill out your company or location’s account information.
Click on Save.
Multi-Location Companies
This integration is enabled on a location basis. You can find this setting in the Settings > Locations tab.
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Once you enable in-app payments, you can see the processed payments from the A/R > Payment History screen. |
Edit or Complete Account Information
To edit an online payments account or add missing account information, do the following instructions:
Go to Setup and select Settings.
Click on In-App Payments from the Company Setup group of settings.
Click on Add Missing Information. This will take you to the KYC page, where you can see the existing account information.
Modify or add the information.
Click on Save.
Multi-Location Companies
This integration is enabled on a location basis. You can find this setting in the Settings > Locations tab.
To make a payment directly in the E-Commerce when you checkout, do the following instructions:
Once you’ve finished adding your products to the cart, click on View Cart.
Click on Pay & Checkout.
Select if you are paying with a credit card or ACH.
Add the payment details and click on Pay.
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ACH PaymentsWhen making an ACH payment, you'll need to give permission to the merchant to take the money directly from your bank account. This is called a mandate and will be automatically submitted when you complete a payment using this method. After you've given your permission, it can take up to four business days for the payment to be processed. You will receive a copy of the mandate in your email. In case an ACH payment cannot be completed, the system will mark the invoice as NSF and bill the customer $4.00 USD for the failed transaction. |
To process payments in the accounts receivable module, do the following instructions:
Go to A/R and select Receive Payment.
Select the Customer.
Enter the amount and payment information and select ACH or Credit Card as a payment method.
Apply the payment and click on Pay & New.
Add the payment details and follow the instructions on the screen.
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You can check the Save for future payments option to process future payments without having to input the payment details again. |
You can choose which customers can, must, or can’t use in-app payments from the customer setup. To do this, do the following instructions:
Go to Setup and select Customers.
Search the customer you are modifying and click on Edit from the Actions column.
Click on Advanced.
Enable or disable payments by selecting one of the following settings in the E-Commerce Settings:
Require In-App Payments. This setting at the customer level will require that the specific customer pays in the e-commerce with Komet Pay (either Card or ACH). The checkout-only button will be removed.
Restrict In-App Payments. This setting at the customer level will disallow the specific customer pay in the e-commerce with Komet Pay (either Card or ACH). The pay & checkout button will be removed.
Click on Save.
If no setting is selected, both the checkout and pay & checkout buttons will be available for the customer in the e-commerce.
Enable in E-commerce
If you don’t want to accept payments in the E-Commerce, you can choose to deactivate them in the company settings.
To deactivate payments in E-Commerce, do the following instructions:
Go to Setup and select Settings.
Click on In-App Payments from the Company Setup group of settings.
Uncheck the setting Enable in E-Commerce.
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By default this setting is enabled to accept payments in E-Commerce. |
Credit Card Convenience Fee
If you want to have a convenience fee applied to all credit card payments, you need to set it up from the settings, and then the system will automatically apply that amount to the total of orders paid with a credit card.
To set up the convenience fee, do the following instructions:
Go to Setup and select Settings.
Click on Credit Card Fee Set-Up from the Company Setup group of settings.
Upon activation of Komet Pay within your company, a dedicated tab will automatically appear within the Accounts Receivable (A/R) menu. This tab, labeled "Komet Pay," provides comprehensive insights into payments received through the Komet Pay platform.
If you click a specific line, you will see the details of that payment, including a timeline and the processing fee your company is charging. You can also export payment reports from this screen.
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You can identify Komet Pay payments in the A/R Payment History screen in the check reference column for transactions with an ID starting with the letter S. |
Refunds
You can issue full refunds directly in the payment history or partial refunds with credits.
Timelines:
ACH: Up to 180 days from the original transaction.
Credit Cards: Up to 90 days from the original transaction.
Customer Impact: The refunded amount may take up to 10 business days to appear in the customer's bank account.
Refund Email: Don't worry, even though the money takes time to arrive, your customer will receive an email notification as soon as you initiate the refund. This way, they'll know to keep an eye out for it!
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If you want to learn how to process a refund, read Process a Refund for a Credit Card payment. |
FAQs
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Here are the typical processing and payout times for credit card and ACH payments: Credit Card Payments:
ACH Payments:
Additional Factors to Consider:
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