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Overview

Excerpt

This section explains how to delete or inactive a Customer both for single and multilocation companiesforsingleandmultilocationcompanies.

Common Actions

Expand
titleHow to delete a Customer?

A customer can be deleted from the system, provided that the customer does not have transaction records in the system.

1) Go to Setup>>Customers

2) Go to the Actions column for a particular customer ( you can also use the filters to search)

3) Click on the drop-down menu "More Actions" and click on delete.

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4) The system will ask you for a confirmation

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5) The next confirmation message will appear at the lower right of the screen:

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Info
titleInformation

When a customer has transactions in the system the next message will appear after clicking on Yes in the confirmation screen.

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Expand
titleActivate and Deactivate a Customer

1) Activate a customer:

the

 the system allows also deactivate a customer. For deactivate a customer click on the drop-down menu in

the

the Actions

column

 column for a particular customer and click

on

on Deactivate.

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2) Activate a Customer:

Once

 Once you are in the Customers tab, click

on

on Search.

In the status filter select Inactive

 In the status filter select Inactive and click on

Search

 Search.

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The system will display all the inactive customers. Click on the drop-down menu in the Actions column for a particular customer and click

on

on Activate.

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Expand
titleEditing Customer Locations
Info
titleInformation

This option is only enabled for multilocation companies.

The system allows associating company's locations to a particular customer and showing or hiding the company's locations on the customer's E-commerce.

1) Go to Setup>>Customers

2) Go to

the

the Actions

column for

 column for a particular customer and click on

the

the More

Actions

Actions drop-down menu.

3) Click on Locations.

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4) From the following left-hand checkboxes, you can associate or dissociate a location to the customer, and from the right-hand checkboxes, you can select if the location will be available in the Customer's E-commerce.

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