Overview

Instructions

1. Go to Setup > Users and click on the "customer" link. Then click on the green "Add E-Commerce User" button.

   

2. Type in the information requested (customer, email, user name and login). You can associate the E-Commerce user to a different Customers accounts for those users that works for different Customers. 
   
   
   
   
3. Once you click on "Save" the system will automatically send an email invitation to your customer with instructions, username and the password needed to login into for their eE-commerce account.
   
   
4. For the users with multiple Customers accounts assigned, they will have a pop-up displaying the different Customers after enter entering the user username and password. Choose Select the correct Customer to work on and the system will log in to that account.
   
   
   
5. To change the Customer go to the Change Company link and select the new customer that you want to work on. 
   
   

Multi-company Customers Users - Information

When creating a new Customer User that already works with other companies that use Komet, the below must be considered:

• For new Customer users, the login will be the email address by default.
• This login cannot be modified by Administrators. 
• This login is linked to other companies and allows the user to reset the password when needed and to login to other companies working with Komet.
• Only the user the login belongs to will be able to reset his password if needed.
• When creating a new Customer user, the system will send an email with an activation link for the association. By default the account will not be activated until the user finishes the activation process. This link is for the user to be able to confirm his intention to work with the company.
  
  

The users will see the next screen when login they log in and has more than once Customers and Companiesone Customer company icon. The Company name is before the Customer Customers name.