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Here are the typical processing and payout times for credit card and ACH payments:

Credit Card Payments:

• Processing Time: Typically within seconds.

• Settlement Time: 2-3 business days.

• Payout to Connected Accounts:

  • With daily payout schedule: Stripe attempts to send funds daily, but receiving banks may need 1-2 business days to process.

ACH Payments:

• Processing Time: 3-5 business days.

• Settlement Time: After processing, funds are credited to the Stripe account.

• Payout to Connected Accounts: Similar to credit card payments, with a daily payout schedule.

Additional Factors to Consider:

• Weekends and Bank Holidays: Can impact timelines.

• First Payout to a New Connected Account: This may take longer due to verification processes.

• Stripe's Payout Schedule: Can be managed in account settings (daily, weekly, or monthly options).

• Receiving Bank Processing Times: Vary between institutions.

Here are the typical processing and payout times for credit card and ACH payments:

Credit Card Payments:

• Processing Time: Typically within seconds.

• Settlement Time: 2-3 business days.

• Payout to Connected Accounts:

  • With daily payout schedule: Stripe attempts to send funds daily, but receiving banks may need 1-2 business days to process.

ACH Payments:

• Processing Time: 3-5 business days.

• Settlement Time: After processing, funds are credited to the Stripe account.

• Payout to Connected Accounts: Similar to credit card payments, with a daily payout schedule.

Additional Factors to Consider:

• Weekends and Bank Holidays: Can impact timelines.

• First Payout to a New Connected Account: This may take longer due to verification processes.

• Stripe's Payout Schedule: Can be managed in account settings (daily, weekly, or monthly options).

• Receiving Bank Processing Times: Vary between institutions.

Business days refer to the weekdays (Monday to Friday) in the United States, excluding federal holidays.

When we transfer funds, banks usually process the transfer only on business days. Therefore, if you receive funds on a holiday or weekend, you'll probably get the money in your bank account the next day that your bank is open for credit card payments. ACH payments may take up to four business days.

No, chargebacks are your responsibility. Komet Sales will assist you by providing supporting documentation to dispute the chargeback, but it is the cardholder's bank that makes the decision regarding a chargeback outcome. Komet Sales can't change or appeal the bank's decision.

When paying with credit cards, it is common for banks to show charges immediately when a payment attempt is made, even if the payment fails. In most cases, unsuccessful payment attempts are displayed as pending charges. However, some banks may display them as regular charges. These charges, regardless of their status, will appear for a brief period before being reversed. The duration of time a charge appears on your account depends on the bank but is usually around 3 to 5 days. If a charge remains on your account for more than 5 business days without an order, please contact Customer Support for assistance.

No. Once you have issued a refund, it cannot be canceled. In case the card that you have refunded has expired or canceled, the customer's new card will be credited with the refund. However, if the customer does not have a new card, the bank usually sends the refund to the customer's bank account. Please note that this is a rare case.

If the card that you have refunded is expired or canceled, the customer's new card is credited with the refund. In the rare case that the customer doesn't have a new card, the bank usually sends the refund to the customer's bank account.

The maximum time frame for issuing a refund depends on your customer's bank's ability to process refunds for orders after a long period of time.

Depending on your payment method, you can usually issue a refund for up to 90 calendar days with credit cards and 180 calendar days with ACH payments.

We display all the information we receive from your customer's bank regarding a decline in the order history. However, most declines are generic, and we don't have much information about why a charge was declined. If you have confirmed that the card details are correct, we recommend that you advise your customer to contact their bank and ask for more information about the decline. They can also request that future charges be accepted.

If the card information seems correct, then it's best to have your customer contact their bank, ask for more information, and ask for future charges to be accepted.