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We switched to Komet Payments to bring you a better payment experience. Here's what you can expect:

KometPayments for improved reliability, broader payment method options (ACH, and soon, cross-border), enhanced security features, and a better overall user experience, including working directly with Komet’s sales, implementations, and support teams instead of transferring customers to a third party.

• KometPayments will be available once you have completed the onboarding form with the required information and

• your account is verified by Stripe’s KYC. You can

• see the status of your account in the

• KometPayments setting. 

• If you

• are migrating from Clearent,

• two additional steps

• are required.

1. You will need to sign and return to Komet two forms:token export transfer forms (the Merchant Consent and Release

   : Clearent can securely transfer your stored customer cards to Komet Payments.

   and the Data Transfer Release and Indemnification Agreement

   : This completes the secure transfer process.We'll send you these forms electronically for your signature. Once you return them, your Clearent card information will be available for Komet Payments within 1–2 weeks

   ). These forms authorize Clearent to securely transfer customer stored cards directly to the KometPayments system. Once the form is returned, within 1–2 weeks, any customer card information stored with Clearent will be available within KometPayments. During this time

   ,

   you can

   still

   continue to use Clearent or

   switch

   transition to

   Komet Payments

   KometPayments without

   the transferred

   stored cards from Clearent.

2. Sign You will need to sign a Clearent Account Closure Form: This stops your Clearent monthly fees.

   We'll provide this form electronically as well. We'll then return the signed form to Clearent to ensure everything is clear

   . This will end Clearent’s fixed monthly charges.  

   • Komet will share these forms with customers via Docusign and Komet will return the signed forms to Clearent. To avoid confusion, do not share the forms with Clearent yourself.

No, there won't will be any no downtime. We have ensured a seamless The transition to Komet Payments to avoid any interruptions in payment processingKometPayments has been designed to be seamless, ensuring your payment processing capabilities remain uninterrupted. Your credit card payment flow will continue to function normally as usual with Clearent (if you have Clearent enabled) until you switch to Komet Paymentstransition your payment processor to KometPayments.

If you don't don’t have stored cards to transfer from Clearent, we can enable Komet Payments KometPayments for you as soon as Stripe's Stripe’s KYC team verifies your account. If Please contact Support if you wish to start processing payments on Komet Payments before completing KometPayments prior to the completion of the stored card cards migration, please contact Support. 

• If you have completed your

• KometPayments onboarding, as soon as the Clearent integration is disabled

• , the credit card payment method through KometPayments will automatically be available to ensure a smooth transition and to avoid any downtime of this service.

• If you have not completed the KometPayments onboarding

• , you will not have any option to process payments within Komet.

For businesses with a single location:

1. Log in to your Komet Sales account.

2. Go to Setup > Settings > Company tab > Komet Payments.

3. Verify the status of the Komet Payments account.

For businesses with multiple locations:

1. Log in to your Komet Sales account.

2. Go to Setup > Settings > Locations tab > Komet Payments.

3. Verify the status of the Komet Payments account.

No, Komet Payments will use different readers; if you already use terminals with Clearent, please get in touch with Support so that we can send the new terminal needed for Komet Payments.

Komet Payments offers competitive processing fees. Discount rates and fees are simple and transparent. You can find the discount rates and fee information in .

• KometPayments offers competitive processing fees. Discount rates and fees are simple and transparent. Discount rates and fee information can be found in https://www.kometsales.com/pages/kometpay-fees/.

• KometPayments requires the same $49/month subscription per location. For customers

• that joined Komet

• subsequent to October 2023, your subscription pricing already includes the

• KometPayments subscription.

For transparency, we deduct transaction fees directly from each transaction. This means the fee you will pay for each transaction will be deducted from every transaction, meaning the deposit you will receive will be the net value (the original amount of the order amount minus the transaction fee). This differs from how the fees are currently deducted with Clearent, which deducts fees on in a separate invoice at the end of the month.

There's a small fee for each Komet Payments transaction, which may require adjusting your usual reconciliation process.

Here's what you need to know:

You must factor in that the fee will be deducted for each transaction. This may require a change in the reconciliation process. In the AR >> KometPayments tab, you will see a report listing all

KometPayments transactions. If you click on a transaction, you will see the processing fee deducted

and the

net value of the deposit (payout) to your bank account.

You

will also be able to export this report

in Excel format. 

Each transaction will show separate deposits, and they Deposits will appear separately for each transaction and will not be bundled. 

Komet Payments, which Stripe powers, follows Absolutely. KometPayments, powered by Stripe, adheres to the highest industry standards for security and compliance. They ensure that , ensuring that your transactions and customer data are protected with advanced encryption and security protocols protect your transactions and customer data.

After Once you complete and return the have completed and returned to Komet Clearent’s token export transfer forms (the Merchant Consent and Release and the Data Transfer Release and Indemnification Agreement) to Komet Clearent, our team will securely migrate all stored payment information will be securely migrated to the Komet Payments KometPayments system. Stripe's secure tokenization ensures that sensitive payment details are replaced with unique identifiers, enhancing security without disrupting the customer experience.

You should always contact Komet Support if you experience an issue with Komet PaymentsKometPayments. Stripe will not provide support assistance directly. 

• Our Support team is

• ready to assist you with questions or concerns about KometPayments. You can reach us via email

• at support@kometsales.com.

• If you

• are currently

• implementing Komet Sales with the Implementations team, they

• are available to support onboarding as well.

• Additional resources can be found in our Knowledge base for KometPayments; in Komet Payments

• (In-App Payments).

Banks When we transfer funds, banks usually process the transfer only on business days when we transfer funds. Therefore, if you receive funds on a holiday or weekend, you'll probably get the money in your bank account the next day that your bank is open for credit card payments. ACH payments may take up to four business days.

We display all the information we receive from your customer's bank regarding a decline in the feedback message of any transaction. This message usually doesn't explain the decline, as most banks use generic reasons.

Here's what you can do:

If you've confirmed However, most declines are generic, and we don't have much information about why a charge was declined. If you have confirmed that the card details are correct, we recommend that you advise your customer to contact their bank directly. They can and ask for more information about why their card declined the charge and request that the bank accept future charges from youthe decline. They can also request that future charges be accepted.

If the card information seems correct, then it's best to have your customer contact their bank, ask for more information, and ask for future charges to be accepted.