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In this article, you will learn how to set up the order cancellation webhook and enable email notifications to notify salespeople if there is an error during the synchronization process with an external system so they can cancel the orders again once the issue is solved.

Tip
User Roles: Admin.

Step one: Create the Order cancellation Webhook in Your System

When creating the endpoint in your system, it is important to consider the following details:

Request

URL: https://theexternalsystem.com

Content-Type: application/JSON

Method: POST

Header

authenticationToken (string:50)

Komet Sales Company Token. You can use this optional parameter to identify yourself when integrating with external systems or extract it from the token. The method chosen will depend on your specific operation.

Body

orderId (long)

Komet Sales internal order ID.

companyId (long)

Komet Sales internal Company ID.

Request Example

Code Block
{ "companyId":6316, "orderId":6908 }

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Response

Content-Type: application/JSON

Body

status (boolean)

Result of the request.

Valid values: 0 = Error | 1 = Success

message (string)

This parameter allows you to enter a customized message describing the status. The message will be reflected in Komet Sales.

Response Example

Code Block
{ "status":"1", "message":"<<Custom Success Message>>" }

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Step two: Set up the Order

cancellation

Cancellation Webhook

Once you have created the endpoint in your system, you need to add it to your Komet Sales account.

To add your endpoint, do the following instructions:

Go to Setup and select Settings.
Click on Order Cancellation WebhookWebhooks from the Integrations group of settings.
Check the box to enable the webhookSelect Order Cancellation from the dropdown list.
Enter the URL that Komet Sales will call when orders are canceled.Enter your this webhook is triggered.
Select your authentication type:
1. Basic. Enter your username and password.
2. Bearer Token. Enter your authentication token.
Enter the email addresses that the system will notify when an error occurs in the external system in the Error Notification field. You can enter up to 5 email addresses.
Click on Save.