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In this article, you will learn how to place an order using the Komet Sales E-commerce portal.
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Table of Contents
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Create an E-Commerce Order
Sign in to Komet Sales with your username and password.
Enter the shipping information by choosing a ship date and a carrier, unless it was automatically set for you.
Add the items to the shopping cart by entering the quantity amount into the Order Quantity column field, then press the enter key to add it or use the Add option.
When purchasing from Vendor Availability, the system creates orders in boxes.
The Select the company you are buying from.
Enter the Shipping Information.
Search for products. To learn more about how to search products, read Product Search in E-Commerce.
Add products to your cart by adding the Order Quantity and clicking on Add. You can also press Enter after you add the quantity.
Once you finish adding products to your order, click View Cart. You can review your order in the Shopping Cart modal.
Checkout your order by clicking on one of the following:
Checkout. Select this option to checkout the order without making a payment.
Pay & Checkout. Select this option to pay your order with a credit card.
Select if you want to keep shopping. If you click on No, thanks, you will be redirected to the Order Summary tab, where you can view your orders.
Login to Komet Sales.
Once your salesperson has approved the order, you will automatically receive the invoice via e-mail (if this option is enabled), and the order status will change to "Approved".
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Once you checkout your order, you can review its status and information by going to Order Summary or Prebook Summary. You can also print a copy of the invoice from the Order Summary tab by clicking on Print Invoice in the Actions column, as shown in Figure 2. |
Take the following statements into account when creating orders in E-Commerce:
If you buy products from the Vendor Availability Inventory, the system will create the orders in boxes.
If the product is available in units, the system will require you to select a box type
.
Once you add the first item to your shopping cart, the order header will be locked (ship date, carrier, ship to, etc.). To
edit this information, you must remove
every product from your
cart.
The system will create and display the order number when you add the first product. Order # for On-Hand Inventory, and Prebook # for the Future Sales, K2K, and Vendor Availability Inventories, see Figure 1. This means
you can simultaneously
create two orders through the E-commerce portal.
The shopping cart displays the total quantity of unique products in your order and the total value of the products in the cart.
To preview the orders, click on Your Cart, review the invoice order and/or prebook order, review the additional charges or taxes that may apply, then, click on Checkout to complete the transaction. If you have time to continue shopping, the system will give you the option. The assigned salesperson to the Komet Sales customer account will receive an email with the checked-out orders. To proceed with the payment, read How to Pay an E-commerce Order with Credit Card.
If you click on No, thanks, in the confirmation window, you will be taken to the Order Summary tab, where you can view your orders. Any pending open market orders approved by the Account Manager will have Pending Approval status until they are reviewed and approved by the assigned salesperson.
Once the salesperson has approved the order, you, as a customer, will automatically receive the invoice order via e-mail if this option is enabled. The status of the order will change to "Approved". You can print a copy of the invoice from the "Order Summary" tab by clicking on the "Print Invoice" option under the "Actions" column, as shown in Figure 2.
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For Multi-Location Companies If your source has multiple locations, you may have the option to change location from a drop-down menu presented. If you do not have an option to select a location your source location will appear as a plain text. |
Product Search in E-Commerce
You can search for products by name, category, variety, grade, color, and box size or code. For example, "Rose Fre 50 HB."
There are two main ways to search for products in E-Commerce, the first is using the search bar, and the other is through the sidebar, which displays the main colors and categories of products.
If you are using the search bar, you can use the following parameters:
Box code. Box code is a specific code the vendor sets for the boxes they offer.
Box type. Box type is the acronym of the box type. For example, HB, FB, and QB.
Product category. The product category consists mostly of the species name of the flower type or the most-known type of flower. For example, Agapanthus, Roses, and Lilies.
Color. The main color of the flower or product. For example, Red, Yellow, or White.
Name. The name of the product. For example, Gerbera Blue Iris, Sun Flower Golden, or Rose Red.
Length. The length of the stem or product. For Example, 20 cm.
Variety. Plant variety.
Category and Colors
When viewing available products, you have the option to easily filter the items displayed by Category and/or Color. You may use one or both of these filters in combination.
Click in either field, and a new panel will open with the categories or colors available for your selected ship date. As you click on your choice(s), the products in the grid are immediately filtered.
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Grade filtering Also, you can find your products filtering by grade by typing it directly in the Product field. |
Expired Lines
Some products you've selected may become "expired" if they exceed the source's cut-off time for the chosen Ship Date. Products will remain visible as a reference but will not be added to your purchase unless you choose a later Ship Date.
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If you do not have any expired orders, this check box will not be visible for you. |
Review the Order in your Currency
While adding products, the prices will appear in the currency of the company, and once you hover over the shopping cart, the system will display the prices in your own currency.
This option currently works for Euro, United States Dollar, Chinese Yuan, and South African Rand.
Remember to review your shopping cart before you place the order!
E-commerce Timer
Some buyers will have a time limit to check out their orders; you will notice when they do because a timer will appear in the screen's lower right-hand corner.
The timer starts once you add the first product to your cart, and you can restart it by emptying your cart.
The timer might be reduced depending on the cut-off times of the products you added to the shopping cart, the Ship Date, and the selected Carrier.
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Pending OrdersWhen you have pending orders for the next three days that you want to re-use, the system will display a popup every time you login into the E-Commerce. For further information please read Edit Orders - E-commerce. |
Can’t Place an E-commerce Order?
It is possible that you are not able to complete an order for e-commerce. This might be due to the current day's cut-off time or the e-commerce timer.
Read Checkout errors - E-Commerce for further information.
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