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KoronetPayments is Komet’s new payment processing solution. It offers a streamlined, secure, and efficient way to handle transactions, providing enhanced features and capabilities. The product will soon be available to

Floral Computer Systems, Unosof, Axerrio, and Komet users. 

We switched to

KoronetPayments for improved reliability, broader payment method options (ACH, and soon, cross-border), enhanced security features, and a better overall user experience, including working directly with Komet’s sales, implementations, and support teams instead of transferring customers to a third party.

• KoronetPayments will be available once you have completed the onboarding form with the required information and

• Stripe’s KYC has verified your account. You can

• see the status of your account in the

• KoronetPayments setting. 

• If you

• are migrating from Clearent,

• two additional steps

• are required.

1. You must sign and return to Komet two

1. token export transfer forms (the Merchant Consent and Release

1. and the Data Transfer Release and Indemnification Agreement

1. ). These forms authorize Clearent to securely transfer customer-stored cards directly to the KoronetPayments system. Once the form is returned, within 1–2 weeks, any customer card information stored with Clearent will be available within KoronetPayments. During this time, you can

1. continue to use Clearent or

1. transition to

1. KoronetPayments without Clearent's stored cards.

1. You will need to sign a Clearent Account Closure Form

1. . This will end Clearent’s fixed monthly charges.  

   • Komet will share these forms with customers via Docusign and Komet will return the signed forms to Clearent. To avoid confusion, do not share the forms with Clearent yourself.

• Single Location Company: The process involves logging into your Komet Sales account

• , navigating to the Setup

• >> Settings

• >> Company Setup >> KoronetPayments, and completing the onboarding form

• Multi-Location Company: The process involves logging into your Komet Sales account

• , navigating to the Setup

• >> Settings

• >> Locations Tab >> KoronetPayments, and completing the onboarding form for each location.

No, there

will be

no downtime.

The transition to

KoronetPayments has been designed to be seamless, ensuring your payment processing capabilities remain uninterrupted. Your credit card payment flow will continue

as usual with Clearent (if you have Clearent enabled) until you

transition your payment processor to KoronetPayments.

If you

don’t have stored cards to transfer from Clearent, we can enable

KoronetPayments for you as soon as

Stripe’s KYC team verifies your account.

Please contact Support if you wish to start processing payments on

KoronetPayments before the completion of the stored card migration

. 

To see the status of your Komet Payment account's status, go to Setup >> Settings: Location Setup or Company Setup (depending if Multi-Location setup is enabled) and go to KoronetPayments. There, you will see the status of the KoronetPayments account. When the account is verified, and the status message is “Your company has an active

KoronetPayments account,

” you can use

KoronetPayments.

No, Komet Payments will use different readers; if you already use terminals with Clearent, please

contact Support so that we can send the new terminal needed for Komet Payments.

Komet Payments offers competitive processing fees. Discount rates and fees are simple and transparent. You can find the discount rates and fee information in .

• KoronetPayments offers competitive processing fees. Discount rates and fees are simple and transparent. Discount rates and fee information can be found in https://www.kometsales.com/pages/kometpay-fees/.

• KoronetPayments requires the same $49/month subscription per location. For customers

• that joined Komet

• subsequent to October 2023, your subscription pricing already includes the

• KoronetPayments subscription.

For transparency,

the fee you will pay for each transaction will be deducted from every transaction, meaning the deposit you will receive will be the net value (the original amount of the order

minus the transaction fee). This differs from how the fees are currently deducted with Clearent, which deducts fees

in a separate invoice at the end of the month.

You must factor in the fact that the fee will be deducted for each transaction. This may require a change in the reconciliation process. In the AR >> KoronetPayments tab, you will see a report listing all

KoronetPayments transactions. If you click on a transaction, you will see the processing fee deducted

and the

net value of the deposit (payout) to your bank account.

You

will also be able to export this report

in Excel format. 

Deposits will appear separately for each transaction and will not be bundled. 

Absolutely. KoronetPayments, powered by Stripe, adheres to the highest industry standards for security and compliance

, ensuring that your transactions and customer data are protected with advanced encryption and security protocols

.

Once you

have completed and returned to Komet Clearent’s token export transfer forms (the Merchant Consent and Release and the Data Transfer Release and Indemnification Agreement)

,

all stored payment information will be securely migrated to the

KoronetPayments system. Stripe's secure tokenization ensures that sensitive payment details are replaced with unique identifiers, enhancing security without disrupting the customer experience.

KoronetPayments leverages Stripe´s security and technologies but is not a Stripe service. We have developed our own functionalities adapted to the floral industry’s needs. 

You should always contact Komet Support if you experience an issue with

KoronetPayments. Stripe will not provide support assistance directly. 

• Our Support team is

• ready to assist you with questions or concerns about KoronetPayments. You can reach us via email

• at support@kometsales.com.

• If you

• are currently

• implementing Komet Sales with the Implementations team, they

• are available to support onboarding as well.

• Additional resources can be found in our Knowledge base for

• KoronetPayments; in KoronetPayments.

• •  Next business

• • day.

  • Payout to Connected Accounts: With a daily payout schedule

• • , Stripe attempts to send funds daily, but your bank may need 1-2 business days to process.
    

• ACH Payments:

  • Processing Time: 3-5 business days.

  • Settlement Time: The stripe account receives the credited funds after processing.

  • Payout to Connected Accounts: Similar to credit card payments, with a daily payout schedule.

  • Additional Factors to Consider:

  • Weekends and Bank Holidays: Both can impact timelines.

  • First Payout to a New Connected Account: This may take longer due to verification processes.

  • Stripe's Payout Schedule: Can be managed in account settings (daily, weekly, or monthly options).

  • Receiving Bank Processing Times: Vary between institutions.

U.S. federal holidays.

When we transfer funds, banks usually process the transfer only on business days

. Therefore, if you receive funds on a holiday or weekend, you'll probably get the money in your bank account the next day your bank is open for credit card payments. ACH payments may take up to four business days.

No, chargebacks are your responsibility. Komet Sales will assist you by providing supporting documentation to dispute the chargeback, but the cardholder's bank

decides on a chargeback outcome. Komet Sales can't change or appeal the bank's decision and charges a $15 fee per chargeback.

When paying with credit cards, it is common for banks to show charges immediately when

a payment attempt is made, even if the payment fails. In most cases,

unsuccessful payment attempts are displayed as pending charges. However, some banks may display them as regular charges. These charges, regardless of their status, will appear for a brief period before being reversed. The duration of time a charge appears on your account depends on the bank, but is usually around 3 to 5 days. If a charge remains on your account for more than

5 business days without an order, please contact Customer Support for assistance.

However, most declines are generic, and we don't have much information about why a charge was declined. If you have confirmed that the card details are correct, we recommend that you advise your customer to contact their bank

and ask for more information about

the decline. They can also request that future charges be accepted.

If the card information seems correct, it's best to have your customer contact their bank, ask for more information, and ask for future charges to be accepted.