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Overview 


Excerpt

Ship To's provide you with the ability to manage multiple shipping addresses for a specific customer account.

 


Ship To's are commonly used in the following scenarios:

  • Customers who have central purchasing, but operate out of multiple locations.

  • Customers who ship the orders to their customers.

  • Customers who need an alternate shipping address.


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titleUsing a Ship To

Create the order through the Order Entry tab, as usual, select a customer, ship date, carrier, Save it, and from there you'll be able to see the "Ship To's" link in the outlined General Order Information box. Click on the Use existing ship to's link.

If you need to add a new Ship To for the existing order, click on the Change Ship to link. You will see an "Add a new ship to" link, simply click on it and enter the information required. Also in this window, there is the option to enable the Use for this Order Only feature.  This allows the user to enter a ship to that will not be stored to the Customer's Account, instead, it will only be used for that order. Make sure to select the right option when saving:

  • If you select Save & Use the Ship to just created will be used in the current order.

  • If you Select Save & Close, the Ship to will be added to the Ship To's for the customer in Komet but it will not be used in the current order. 

  • When selecting the Use for this Order Only feature, you will only have the options to select Save & Use or Close.

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titleCustomers with No Ship To's

 If the account has no ship to's associated to it, a window where you can enter the "Ship To" information will be displayed. The "Name" field won't be printed on the shipping labels, but it will be used to identify that specific ship to address. Once all fields have been completed, click on the "Save & Use" button. This will close the window and the ship to just created will be used for this order.

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titleCustomers with Existing Ship To's

If the account has an existing Ship To, a window with a list of Ship To's will be displayed. To use an existing ship to, you need to click on the ship to's name. The window will close and the Ship To that you selected will be used.

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Info
titleInformation

The salesperson for the order will be the salesperson for Flowers assigned to the Ship to selected. If there is not Salesperson assigned to that ship to, the system will take the Salesperson for Flowers assigned to the customer. This applies for orders in boxes, hard goods, and units.



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titleMandatory Ship To Setting

Komet allows companies to set the "Ship To" as a mandatory option when creating the orders. To learn more information about how to enable this option, please refer to Require Ship-To selection. After the user activates this option, the system will require a Ship To depending on the scenarios below:

  • When a customer has one Ship To, Komet will display that Ship To in the list so the user clicks on it to assign it to the current order (or press the Esc key). If the Ship To is removed, the system will not require the selection of a Ship to address on future orders and, instead, will use the default shipping address in the customer's account.

  • When a customer has 2 or more Ship To's, Komet will display a pop-up window requiring the selection of a Ship To to continue with the order. The user will not be able to close this window until a Ship To has been selected. On the other hand, if the user removes the Ship To previously selected, the system will display the pop-up window from before, prompting the user to select another Ship To and the user will only be able to continue after selecting a new one. 

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Info

The Ship To selected will only be used for the current order.



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titleExporting Ship To's

Ship To's can be easily exported. Here are the instructions:

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Go to Setup > Customers.


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 Search for the customer that you need.


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Click on the Export Ship To's button.


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A file with the Ship To's information for that customer account will be downloaded.



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titleAdding a Salesperson to a Specific Ship to

Go to Setup > Customers > Edit (under Actions column) > Ship To's taband choose the Salesperson. You have the option to choose a salesperson for flowers and plants. Please note that the salesperson will only be added once the first item of the order is added, depending on whether the item is plants or flowers. If you do not select a salesperson for the Ship To, the system will use the salesperson for flowers associated to the customer (it applies for orders in units, hard goods, and boxes).

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Note

Komet will automatically set as default the salesperson on the order based on the "ship to" selected. However, the salesperson making the sale will always take precedence over the Ship To's salesperson, as long as the "Allow salespeople to change the sales person of the order." setting is enabled from Settings > Setup > Customers > Customer Settings.Refer to Customer Settings for more information.

The salesperson can be changed from the Add Order tab, from the Salesperson field. However, the Salesperson field will only appear once the first item is added to the order.

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Info
titleUnable to Edit or Delete a Ship To

When the Manage Ship to's From External System option has been enabled, users will be restricted from editing or deleting ship to's from orders.



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titleRelated Articles

Filter by label (Content by label)
showLabelsfalse
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cqllabel in ( "order-entry" , "ship-to" )
labelsship-to, order-entry


Info
titleFilter by Ship To

The system allows to filter your orders by Ship To (name or code) from the Prebook Summary, Order Summary, Accounts Receivables>>Open Invoices screens. This filter will be taken into account to export to Excel, print documents and generate reports from those screens.

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(lightbulb) Roles enabled to perform this action: Admin, Sales Manager, Cashier, Sales, Allocations.































































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