Automatic Billing Issues
Overview
When the automatic billing process cannot be carried out, an alert indicator will be displayed from the Inventory Summary along with a message.
The following table lists the most common messages which could be displayed from the inventory summary and their causes:
| Message | Cause |
|---|---|
| This product could not be automatically invoiced since it doesn't belong to the customer now | The staging customer is empty |
| This product could not be automatically invoiced since it belongs to another customer now | The staging customer is different from the prebook customer |
| This product could not be automatically invoiced since the customer is held by credit conditions | This customer is held by credit |
| This product could not be automatically invoiced since it's for Open Market | The staging belongs to an Open Market customer |
| This product could not be automatically invoiced since it's for Open Market (Future Sales account) | The staging belongs to a Future Inventory customer. |
| This product could not be automatically invoiced since the date of the prebook X is before than X | The prebook ship date X is before than today X |
| This product could not be automatically invoiced since it has reached the cut-off time for the automatic billing process | The prebook ship date X is the same day than today X but is after the cut off X |
| This product could not be automatically invoiced since it was already fulfilled | This prebook item was already fulfilled and sent to open market |
| This product could not be automatically invoiced since it was already fulfilled | This prebook item was already fulfilled and wasn't sent to open market |
| This product could not be automatically invoiced since the box could not be opened. | The inventory could not be opened |
| This product could not be automatically invoiced since the customer transfer doesn't have day of service for that day | There is not carrier set up for the Customer transfer days of service. |
| This item couldn't be automatically billed since all the units can't be added to the same invoice. Please proceed to bill this order manually. | Some of the products within the box does not have the same customer and carrier. |
Important
The system will not allow you to automatically bill orders when the Arrival Date of the AWB is after the current date, the order Truck Date is before the current date and the boxes in the Staging Area are confirmed before the AWB Arrival Date.
i.e If AWB arrival is 7/17/2019 and the Prebook date is 7/16/2019 and the AWB is manually confirmed on 7/15/2019, the system will not invoice the order since the AWB is in the future (unless you activate the automatic billing tolerance dates).