Return Boxes
In this article you will learn how to return boxes that were invoiced and shipped to the final customer.
Roles enabled to perform this action: Scanner.
Table of Contents
Information
The user must scan the box first and then modify the invoice in the system.
If the scanned box and the scanned Pick Ticket do not match, the following message will appear on the scan gun: "Lot number not in Pick Ticket."
If the scanned box does not belong to the Pick Ticket or there are no boxes shipped on that Pick Ticket, a “Box Not Found" message will be displayed on the scanner.
It is impossible to return the same box more than once; that's why the system will return a message when it has already been returned.
Return a Box with the Scanner
When returning boxes, ensure you are scanning the Customer Shipping Labels and do the following instructions:
Login to the scan gun.
Select option number "6" (Return Boxes).
Select the Ship Via.
1. Warehouse. For this option, you will need the Pick Ticket + Box ID.
2. Cross-Dock. For this option, you will need the Box ID.
Scan the Pick Ticket barcode found on the customer's shipping label.
If a rack was assigned to the box when it was received, the user may assign a new Rack to the box being returned.
Scan the Box Code.
Once the boxes are scanned, these will be marked as RW (Received Warehouse).
If you return a box, it is not possible to add it to the same order again.
Return Cross-Dock Boxes
Returning a CD Box is different from the normal returning process. To return a CD Box, do the following instructions:
Select option six (6) in the Scan Gun.
Select option two (2) Cross-Dock.
Scan the Box Code.
Scanned boxes will be marked as Received by the Warehouse.
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