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General Questions
As a merchant, how can I understand what payment links are?
Payment links are URLs that you can share with your customers to allow them to securely submit their payment information and make payments directly through a web interface.
Why would using payment links benefit my business?
Using payment links streamlines your accounts receivable collection process, greatly reduces manual efforts, improves efficiency, and enhances the overall customer experience.
How will these payment links be incorporated into the invoices I send?
Payment links will be automatically embedded in the Komet invoices you email to your customers, allowing them to make secure and quick payments directly from the invoice.
What types of payment methods can my customers use?
When making payments through the payment links, your customers can use credit cards, debit cards, and ACH transfers.
Is it possible for me to create payment links manually for purposes other than invoices?
No, the payment links are automatically created and embedded in the invoices; manual generation outside of invoices is not supported.
What is the cost of using Payment Links?
Offering your customers Payment Links on your invoices is free. Standard KometPayment fees apply only if the customer makes a payment using the payment link.
Features
In what ways will payment links make my invoicing and payment processes more efficient?
Payment links automate payment processing within Komet Sales, reduce manual tracking, and provide real-time payment tracking and reporting, significantly enhancing overall efficiency.
Is there any way for me to personalize or disable payment links on my invoices?
No, merchants cannot disable or personalize the payment links embedded in the invoices.
Security and Compliance
How can I be sure that payment links are safe for my customers to use?
Our payment links are PCI-compliant and use data encryption to ensure the highest level of security.
What steps should I take if a customer's payment through the link doesn't go through?
If a payment link fails, you can manually re-send the invoice to the customer using a newly generated payment link.
Usage
What is the process for my customers to make payments using these links?
Your customers can click on the payment link embedded in the invoice email, which will direct them to a secure page where they can submit their payment information and complete the payment.
What should I do if a customer fails to make a payment before the link expires?
If the link expires without payment, a new link will be generated, ensuring your customer can still make the payment without any issues.
Will my customers be required to log into Komet to make a payment?
No, the payment link is a secure payment channel that does not require any authentication from your customers.
What if my customer already paid an invoice using a different method?
If an invoice is paid through other channels, the payment link will indicate that the invoice has already been paid if your customer attempts to use it.
Will changes to an invoice affect the payment link sent to my customer?
If an invoice is modified, the payment link will reflect the most updated invoice amount, ensuring your customer pays the correct amount.
Will I still have the option to process payments on behalf of my customers?
You will still be able to process payments as you currently do. The new feature simply allows your customers to make payments directly through the links, allowing both methods to coexist.
Will the refund process change or cost more if my customer uses the payment link?
No, the refund process will remain the same. Even if a customer pays via the payment link, you can process refunds through Komet for both credit card and ACH transactions, and the cost of processing refunds will remain unchanged.