This article explains some common actions users can perform with credits such as transfer customer credits to vendors, approve or reject credits, as well as reopen credits.
Who Can Approve, Reject or Reopen Customer Credits?
Create credits: Users with the Sales Role are allowed to create credits and submit them for review. Sales Manager, and Credit Manager role can also create credits.
Approve or reject credits: Users with the Sales Manager role are allowed to approve or reject customer credits.
Reopen a credit: Once they are approved, the only roles authorized to reopen a credit, are the Credit Manager and the Sales Manager role.
Users with the Admin role can perform all the actions previously explained.