Komet Sales allows you to activate a countdown timer for the e-commerce so your buyers know how much time remains to complete the checkout process and at the same time ensures that the shopping cart cannot be abandoned. The default time buyers will have to complete their orders is 60 minutes or less, as the timer also considers shipping cut-offs of the vendors.
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In this article, you will learn how the e-commerce timer works and how to enable it. |
Important
Companies connected through K2K as Buyer Companies will have the timer enabled by default.
The timer applies to
How does this work?
every inventory type.
The timer also considers the vendor's shipping cut-off times.
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How Does the Timer Work?
The system administrator enables the timer from the company settings and decides if the system should send email notifications to
the salesperson when an order expires.
Customers log in to the e-commerce site, and the countdown starts
when they add the first product to their shopping cart.
If the
timer expires, the system cancels the order and empties the shopping cart.
The system will notify the customer on the app and via email informing them that the order has been canceled
and they have to
start again.
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When an order is cancelled, the system will cancel every order or prebook created as the customer adds products to their cart. |
Enable the E-Commerce Timer
Go to Setup and select Settings.
Click on E-Commerce Timer from the E-Commerce group of settings.
Check the Enable 60-minute Timer setting.
Optional: Enable email notifications for customers and salespersons when the timer cancels an order.
Click Save.
FAQs
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The timer starts when you add the first product to your shopping cart. |
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The default time of the e-commerce timer is 60 minutes. However, this time may be reduced for orders with a ship date equal to the current date. In these cases, the system will validate the chosen carrier's cut-off time and the original source of the products added. The system will inform you of what is available and warn you of early shipping cut-off times. For more information, read Checkout errors - E-Commerce. |
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There is no way to pause the timer. The timer only resets in two different scenarios:
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