In this article, you will learn how the e-commerce timer works, how to enable it, and frequently asked questions.

Roles enabled to perform this action: Admins.

The timer applies to every inventory type and considers the vendor's shipping cut-off times.

How Does the Timer Work?

Step One: Setting Up Automatic Order Expiration (For Admins)

The admin enables the order timer in the company settings and decides if they want a salesperson to be notified by email when an order expires.

Step Two: Shopping Cart Timer (For Customers)

The time to checkout automatically starts when you add the first item to your shopping cart.

Step Three: Order Expiration (What Happens)

If you don't complete your purchase before the timer runs out, the system will cancel your order and clear the shopping cart.

Step Four: Order Cancellation Notification (For Customers)

You'll receive a notification on the app and an email letting you know the system canceled your order due to inactivity.

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FAQs

The timer starts when you add the first product to your shopping cart.

The default time of the e-commerce timer is 60 minutes. However, this time may be reduced for orders with a ship date equal to the current date. In these cases, the system will validate the chosen carrier's cut-off time and the original source of the products added. The system will inform you of what is available and warn you of early shipping cut-off times. For more information, read E-Commerce Checkout Errors.

There is no way to pause the timer. The timer only resets in two different scenarios:

When you complete the checkout process.
When the shopping cart is empty. If you remove the items from your shopping cart, the e-commerce timer will restart.

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Knowledge Base

E-Commerce Timer

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