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Overview
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If for any reason an invoice needs to be canceled, please click the "Void" option. This article explains how to do it. Keep in mind that only the Sales Managers and Admins are allowed to void an order. |
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1) Go to Order Entry > Order Summary. 2) Use the available filters to find the desired order. 3) Once found, under the "Actions" column click on "Void". 4) A confirmation window will pop up. Click on Void to finish. 5) A message will appear at the top of the screen confirming that the order was successfully voided and in the Status column, a canceled icon will appear.
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The system also allows to void orders massively. This option must be enabled from Setup>>Users>>Edit>>Options. InstructionsOnce the option is enabled, the user must follow the next instructions to void an order: 1) Go to Order Entry > Order Summary. 2) Use the available filters to find the desired orders. 3) Select the order you want to void. 4) A confirmation window will appear where the user must enter CONFIRM in order to proceed. Image Added 5) If some orders could not be voided, a notification window will popup informing that. Image Added Some orders have not been voided ¿What did happen?
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