Overview

How to Include/Exclude Open Credits on Statements

When customers have open credits the following must be considered:

• If the customer doesn't have open invoices but has available credits it will still appear on the Aging and Statements tab. 
• Customers with available credits but no open invoices will be included on the Aging Reports.
• Open credits are included on the customer statement by default. However, this option is manageable if you wish to exclude these from being printed on the customer statements.You can do so by going to Setup > Settings and under   "Accounts Receivables" menu click on "Statement OptionsAging & Statements". Check the option and Don't print credit amounts on statement and click on Save.

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Here is how the Statement should look like when the credits are included. Download it here.

How to Include/Exclude Open Credits from Aging Summary

When this option is enabled, the open credits associated to the customer (overpayments and customer credits) will be subtracted from the Aging Report (both PDF and Excel) and Statements. The open credits will be subtracted from the total of the period in which they were approved (customer credits), paid (overpayments) or uploaded into Komet (credit transfers).

Leaving this option deactivated, the system won't subtract the open credits from the total amount due for the selected period.

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Once enabled, the Open Credits will be taken into account in the aging summary for each period and of course, in the total amount:

On the Aging Report, the open credits will also be visible by period: