Overview
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The system allows to refund Open Credits to customers. Users can either refund Customer Credits or overpayments.This transaction must be done from the Receive Payment screen. |
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Once you refund a payment made through a credit card, Komet Sales will not refund the transaction in Clearent. Once you try to refund a payment made through a credit card make sure of saving Also, make sure to save the transaction # , and the reference number provided by the system, since that this information will be useful for refunding the transaction in Clearent. |
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If a refund is canceled from the Payment History screen, the Open Credits will return to the customer as a credit balance. |
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1) From the Payment HistoryA refund will be identified on the system as a negative Payment. From the Payment History screen, a refund transaction will have an R next to the control #.
2) In ReportsReports generated from the Payment History & Editing Payments screens (Payment History and Payment Details) will easily identify refunds since the values Applied amount and Payment Total will be negative.
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This option is only available for users who have open credits. |