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Overview
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The system allows to process a chargeback for uncompleted or failed transactions. The system will reopen all the invoices that were associated with the selected payment and a negative transaction will be created with the same information of the original payment so the balance of both transactions is 0. If you want to charge your customers with a fee, you should consider processing a NSF instead of a Charge Back. |
Instructions
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Once you charge back a payment made through a credit card, Komet Sales will not refund automatically the transaction in Clearent. Also, make sure to save the transaction # and the reference number provided by the system, since this information will be useful for refunding the transaction in Clearent. |
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Users cannot process a Charge Back for a date prior the payment date. |