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Overview


Excerpt

 In case you have the POD enabled, but the files are not being processed, please follow the next steps and try again:


Instructions

Ui steps
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Ui step

 Make sure that the POD component in turned on by contacting an IT professional. They will verify that the Java process is running or a service name KometPODUploader-PRODUCTION is ongoing.


Ui step

 In case the POD component is turned on, it must be restarted by the IT professional.


Ui step

 Make sure that the POD numbers within the Pending folder have the next structure: invoice number.pdf ("pdf" must be in lower case).


Ui step

 If the POD still does not process files, contact us so we can help you. The support team will ask you for the log (Located on c:\temp or c:\windows\temp, file named kometsales_pod_process.log).


Failed to load PDF document. What can you do?

The next message may appear while trying to open a POD already uploaded. This may due to the creation of a temporary file by the scanner.

Solution: create a folder in any location and make sure of save on it all the files already scanned. Wait a couple of minutes and then, transfer them to the pod-pending file so the service can process them.


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