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| Once an invoice is deleted or voided, it cannot be recovered; the items will be sent back to inventory and a new invoice should be created. The voided invoice will remain visible on the Order Summary screen. The invoice will be marked as "Voided" and the totals will be zero for both the box quantity and dollar amount. |
The system also allows to void orders massively. This option must be enabled from Setup>>Users>>Edit>>Options. Image Modified InstructionsOnce the option is enabled, the user must follow the next instructions to void an order:
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Ui step |
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Go to Order Entry > Order Summary. |
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Use the available filters to find the desired orders. |
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Select the order you want to void. |
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A confirmation window will appear where the user must enter CONFIRM in order to proceed. |
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If some orders could not be voided, a notification window will popup informing that. |
Some orders have not been voided ¿What did happen?- The order has a payment already associated
- The order is syncronized with an external system
- The Invoice Change Policy Set Up does not allow modify the order
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