Overview

Error Messages

There are a variety of reasons why e-commerce orders cannot be completed. Messages as the following would appear.

When the cut off time is reached, messages as the following will appear.

• "The order cannot be checked out since the cut off time set (11:00 EST) has been reached. Please contact your account manager""The item cannot be added to the order : This message appear when you add products to your shopping cart, but the Checkout process cannot be completed since the cut off time set (11:00 EST) -off time of the original source of one or more of the products chosen has been reached. Please contact your account manager so they can help you"

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• In this case,

•  we recommend you to contact

• your sales representative so they can review you case and make an exception (if possible) or wait for the next day to place your order.

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• There are no products available for the selected ship date & carrier combination: This message will appear when there are not products available due to the ship date and carrier chosen.  In this case, we recommend you to select a different date, carrier or contact your sales representative so they can review you case.Image Added

• Products from this source () are no longer available for the

• ship date, but are available for a later ship date: This message will appear when the cut-off time of the original source of the product has been reached.  In this case, we recommend you to select a different product, date or carrier or contact your sales representative so they can review you case.

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• The time limit for this order has expired and this order has been cancelled. In a few minutes you and your salesperson will receive an email listing the items that were cancelled: the order has been cancelled due to the e-commerce timer, please proceed to add the items again to the shopping cart. (Only applies when the e-commerce timer has been enabled for your account).