FAQs - Sales
This section provides answers to common questions related to sales processes such as reports, billing, GPM calculation among others.
- How Does the System Assign the Unit Price Once a Box is Opened?
- How do I know which Prebooks are associated to the Invoice items?
- How do I know who approved or rejected a customer credit?
- How do I know who printed a BOL?
- How do I know who voided an order?
- How is the GPM calculated?
- How to modify products prices in a Price List? — In this article you will learn how to modify prices and costs from products in your Price List from the Price Lists tab. You can do it individually or massively; here are instructions for both ways.
- How to Reconcile A/R Balances for Customers Set With Landed Cost as Price
- I do not want to receive notifications on canceled orders
- I received a credit card request, what should I do? — The email you received contains a link to enter your credit card information. This link is valid for 8 hours.
- My customer asked for a discount over the selling price. How can I manage that as an accounting user? — If in any case, a customer asks you to add an increment to there sales price but, you will be paid less by granting an early payment discount. All you have to do is to apply a discount per invoice when receiving the payment.
- Prebooks Were Not Generated Through Standing Orders
- The Automatic Billing Did Not Work
- Unable to Complete an E-commerce Order — It is possible that you are not able to place an order for e-commerce. This might be due to the cut off time set for the current day or to the time limit have been reached.
- What is the difference between GPM and Mark-Up?
- When I Change the Truck Days Before Setting, When Does the System Generate the Pending Orders?
- Who Does Receive Notifications When an E-commerce Order is Placed or Checked out?
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