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Overview

Excerpt

The system allows to process a refunds for your credit card payments. There are two options available: partial refunds and full refundsThis article explains how to process them.


 Full Refunds

If you want to cancel a credit card payment (only in Komet) you should process a Full Refund. This is done in cases of fraudulent transactions, duplicated billing, bank processing errors. The process will be executed by Clearent from your Komet Sales account.


Infowarning
titleImportant

In order to return the whole amount of the transaction to the customer's card, refunds should be carried out on the same date as the payment date. On the contrary, the credit card processor may apply fees for the transaction.

in cases of fraudulent transactions, duplicated billing, incorrect amount billing, bank processing errors

This action cannot be undone.


How to process a Full Refund


Ui steps
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Ui step

Go to A/R (Accounts Receivables).


Ui step

 Click on the Payment History tab.


Ui step

  Use the filter to search for the payment for which you want to apply a refund.


Ui step

 Go to the Actions column and click on CC Refund - Full.


Ui step

A confirmation window will appear. Click on Continue to finish. The system will mark the payment with an icon identifier along with the user name and timestamp of when the refund was applied. A negative transaction under the concept Refund will be registered in the system.

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How to process a Partial Refund

Ui steps
sizesmall
Ui step

Go to A/R (Accounts Receivables).

Ui step

 Click on the Payment History tab.

Ui step

 Use the filter to search for the payment you want to apply a Charge Back.

Ui step

A confirmation window will appear where you can enter the date of the transaction. Click on Continue to finish. The system will mark the payment with an icon identifier along with the user name and timestamp of when the chargeback was applied. A negative transaction under the concept Charge Back will be registered in the system.

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Filter by label (Content by label)
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cqllabel in ("payments","nsf","receive-payments")


Warninginfo
Information
titleImportant
  • In order to return the whole amount of the transaction to the customer's card, refunds should be carried out on the same date as the payment date. On the contrary, the credit card processor may apply fees for the transaction.
  • Users cannot process a Refund for a date prior to the payment date.


Ui text box
sizemedium

(lightbulb)Roles enabled to perform this action: Accounts Receivables,  Admin, Cashier.