Versions Compared

Old Version 8

changes.mady.by.user Former user

Saved on

compared with

New Version 9

changes.mady.by.user Former user

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Overview

Excerpt

The system allows to process a chargeback and refunds for your credit card payments.

Chargeback vs. Refund. Which should I use?

There are two options available: partial refunds and full refunds.


 Full Refunds

If you want to cancel a credit card payment (only in Komet) you should process a ChargebackFull Refund. This is done in cases of  fraudulent transactions, duplicated billing, incorrect amount billing, bank processing errors.

On the contrary, if you want to process a refund to the customers' card (in case the item was not received by your customer, for instance, you should process the transaction as a CC Refund - Full).


Info
titleImportant

In order to return the whole amount of the transaction to the customer's card, refunds should be carried out on the same date as the payment date. On the contrary, the credit card processor may apply fees for the transaction.

in cases of fraudulent transactions, duplicated billing, incorrect amount billing, bank processing errors.

How to process a

Credit Card

Full Refund


Ui steps
sizesmall


Ui step

Go to A/R (Accounts Receivables).


Ui step

 Click on the Payment History tab.


Ui step

  Use the filter to search for the payment for which you want to apply a refund.


Ui step

 Go to the Actions column and click on CC Refund - Full.


Ui step

A confirmation window will appear. Click on Continue to finish. The system will mark the payment with an icon identifier along with the user name and timestamp of when the refund was applied. A negative transaction under the concept Refund will be registered in the system.


How to process a

Credit Card Chargeback

Partial Refund


Ui steps
sizesmall


Ui step

Go to A/R (Accounts Receivables).


Ui step

 Click on the Payment History tab.


Ui step

 Use the filter to search for the payment you want to apply a Charge Back.


Ui step

A confirmation window will appear where you can enter the date of the transaction. Click on Continue to finish. The system will mark the payment with an icon identifier along with the user name and timestamp of when the chargeback was applied. A negative transaction under the concept Charge Back will be registered in the system.

Image Modified




Panel
titleInformation

Filter by label (Content by label)
showLabelsfalse
max10
showSpacefalse
sorttitle
cqllabel in ("payments","nsf","receive-payments")


Warning
titleInformation

Users cannot process a Refund for a date prior to the payment date


Ui text box
sizemedium

(lightbulb)Roles enabled to perform this action: Accounts Receivables,  Admin, Cashier.