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Creating a new shipment is a simple process, but sometimes Grower Users have issues when trying to find their POs in the system. |
Overview
Creating a new shipment is a simple process, but sometimes Grower Users have issues when trying to find their POs in the system. Here are some of the most common reasons why PO's can't be found:
Filtering mistakes: Sometimes the combination used on the search fields doesn't match any of the POs in the system; therefore, results won't be displayed.
Unapproved POs: Keep in mind that the POs have to be approved by the importer, otherwise they won't show on the Grower's tab.
Shipped POs: Once a PO is associated in an AWB it won't show on the "Pending Orders" list anymore.
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It is important to highlight that some vendors can deal with multiple companies which means that once they log in the system they have to select one of the companies from the list. |