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Overview

Creating a new shipment is a simple process, but sometimes Grower Users have issues when trying to find their POs in the system. Here are some of the most common reasons why PO's can't be found:

  • Filtering mistakes: Sometimes the combination used on the search fields doesn't match any of the POs in the system; therefore, results won't be displayed.

 

  • Unapproved POs: Keep in mind that the POs have to be approved by the importer, otherwise they won't show on the Grower's tab.

 

  • Shipped POs: Once a PO is associated in an AWB it won't show on the "Pending Orders" list anymore.

 

As a final comment, it
Info

It is important to highlight that some

Growers are users of several importers,

vendors can deal with multiple companies which means that once they log in the system they have to select one of the

importers

companies from the list.

This requires special attention because the Grower needs to be clear to which importer the PO's correspond to, so that the Grower selects the proper importer from the list.