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Komet Payments is Komet’s new payment processing solution. It offers a streamlined, secure, and efficient way to handle transactions, providing enhanced features and capabilities. The product will soon be available to users of Floral Computer Systems, Unosof, Axerrio, and Komet.

Once you complete the onboarding form with the required information and Stripe's KYC verifies your account, Komet Payments will become available to you. You can check the status of your account in the Komet Payments setting.

If you're migrating from Clearent, there are two additional steps:

1. Sign and return two forms:

   • Merchant Consent and Release: Clearent can securely transfer your stored customer cards to Komet Payments.

   • Data Transfer Release and Indemnification Agreement: This completes the secure transfer process.

   • We'll send you these forms electronically for your signature. Once you return them, your Clearent card information will be available for Komet Payments within 1–2 weeks. During this time, you can still use Clearent or switch to Komet Payments without the transferred cards.

2. Sign a Clearent Account Closure Form: This stops your Clearent monthly fees.

   • We'll provide this form electronically as well. We'll then return the signed form to Clearent to ensure everything is clear.

For businesses with a single location:

1. Log in to your Komet Sales account.

2. Go to Setup > Settings > Company tab > Komet Payments

3. Complete the onboarding form.

For businesses with multiple locations:

1. Log in to your Komet Sales account.

2. Go to Setup > Settings > Locations tab > Komet Payments.

3. Complete the onboarding form for each location.

No, Komet Payments will use different readers; if you already use terminals with Clearent, please get in touch with Support so that we can send the new terminal needed for Komet Payments.

Komet Payments offers competitive processing fees. Discount rates and fees are simple and transparent. You can find the discount rates and fee information in https://www.kometsales.com/pages/kometpay-fees/.

Komet Payments requires the same $49/month subscription per location. For customers who joined Komet after October 2023, your subscription pricing already includes the Komet Payments subscription.

After you complete and return the token export transfer forms (the Merchant Consent and Release and the Data Transfer Release and Indemnification Agreement) to Komet Clearent, our team will securely migrate all stored payment information to the Komet Payments system. Stripe's secure tokenization ensures that sensitive payment details are replaced with unique identifiers, enhancing security without disrupting the customer experience.

Komet Payments leverages Stripe's security and technologies but is not a Stripe service. We have developed our functionalities adapted to the floral industry’s needs.

Our Knowledge base for Komet Payments contains additional resources. To find them, go to Komet Payments (In-App Payments).

Here are the typical processing and payout times for credit card and ACH payments:

• Credit Card Payments:

  • Processing Time: Typically within seconds.

  • Settlement Time: 2-3 business days.

  • Payout to Connected Accounts: With daily payout schedule: Stripe attempts to send funds daily, but your bank may need 1-2 business days to process.
    

• ACH Payments:

  • Processing Time: 3-5 business days.

  • Settlement Time: The stripe account receives the credited funds after processing.

  • Payout to Connected Accounts: Similar to credit card payments, with a daily payout schedule.

  • Additional Factors to Consider:

  • Weekends and Bank Holidays: Both can impact timelines.

  • First Payout to a New Connected Account: This may take longer due to verification processes.

  • Stripe's Payout Schedule: Can be managed in account settings (daily, weekly, or monthly options).

  • Receiving Bank Processing Times: Vary between institutions.