Koronet Payments FAQs

Koronet Payments is Komet’s new payment processing solution. It offers a streamlined, secure, and efficient way to handle transactions, providing enhanced features and capabilities. The product will soon be available to Floral Computer Systems, Unosof, Axerrio, and Komet users. 

We switched to Koronet Payments for improved reliability, broader payment method options (ACH, and soon, cross-border), enhanced security features, and a better overall user experience, including working directly with Komet’s sales, implementations, and support teams instead of transferring customers to a third party.

• Koronet Payments will be available once you have completed the onboarding form with the required information and Stripe’s KYC has verified your account. You can see the status of your account in the Koronet Payments setting. 

• If you are migrating from Clearent, two additional steps are required.

1. You must sign and return to Komet two token export transfer forms (the Merchant Consent and Release and the Data Transfer Release and Indemnification Agreement). These forms authorize Clearent to securely transfer customer-stored cards directly to the Koronet Payments system. Once the form is returned, within 1–2 weeks, any customer card information stored with Clearent will be available within Koronet Payments. During this time, you can continue to use Clearent or transition to Koronet Payments without Clearent's stored cards.

2. You will need to sign a Clearent Account Closure Form. This will end Clearent’s fixed monthly charges.  

   • Komet will share these forms with customers via Docusign and Komet will return the signed forms to Clearent. To avoid confusion, do not share the forms with Clearent yourself.

There are several reasons why a payment can fail. The most common ones are:

• Code 51—Insufficient funds: The cardholder does not have enough money to cover the transaction in the account associated with the credit card.

• Code 65—Credit limit exceeded: The cardholder has spent over the credit limit associated with their card, and they will need to clear their balance before they can proceed with the transaction.

• Code 54—Expired card: The credit card is expired and is no longer a valid payment method.

• Code 14—Incorrect card number: This error code typically occurs during online transactions, when the card number entered does not match the real credit card number (likely due to human error).

• Code 63—Wrong CVC: The three- or four-digit security code (CVC) entered during the transaction is incorrect.

• Code 41—Lost card, pick up: The cardholder has reported the card as lost, and all transactions have been frozen to prevent fraudulent charges.

• Code 43—Stolen card, pick up: The cardholder has informed the issuer that the card has been stolen, so future transactions will be denied.

• Code 05—Do not honor: The issuing bank has declined the card for an unknown reason.

• “Your card does not support this type of purchase” - This could mean the customer used a Debit Card and did not enter the pin, the card is blocked for cross-border transactions, or might be a corporate card restricted to specific purchases.

If you got a different code, you can see more information in this page.

• Single Location Company: The process involves logging into your Komet Sales account, navigating to the Setup >> Settings >> Company Setup >> Koronet Payments, and completing the onboarding form

• Multi-Location Company: The process involves logging into your Komet Sales account, navigating to the Setup >> Settings >> Locations Tab >> Koronet Payments, and completing the onboarding form for each location.

No, there will be no downtime. The transition to Koronet Payments has been designed to be seamless, ensuring your payment processing capabilities remain uninterrupted. Your credit card payment flow will continue as usual with Clearent (if you have Clearent enabled) until you transition your payment processor to Koronet Payments.

If you don’t have stored cards to transfer from Clearent, we can enable Koronet Payments for you as soon as Stripe’s KYC team verifies your account. Please contact Support if you wish to start processing payments on Koronet Payments before the completion of the stored card migration. 

To see the status of your Komet Payment account's status, go to Setup >> Settings: Location Setup or Company Setup (depending if Multi-Location setup is enabled) and go to Koronet Payments. There, you will see the status of the Koronet Payments account. When the account is verified, and the status message is “Your company has an active Koronet Payments account,” you can use Koronet Payments.

No, Komet Payments will use different readers; if you already use terminals with Clearent, please contact Support so that we can send the new terminal needed for Komet Payments.

Komet Payments offers competitive processing fees. Discount rates and fees are simple and transparent. You can find the discount rates and fee information in .

• Koronet Payments offers competitive processing fees. Discount rates and fees are simple and transparent. Discount rates and fee information can be found in KometPayments Pricing.

• Koronet Payments requires the same $49/month subscription per location. For customers that joined Komet subsequent to October 2023, your subscription pricing already includes the Koronet Payments subscription.

For transparency, the fee you will pay for each transaction will be deducted from every transaction, meaning the deposit you will receive will be the net value (the original amount of the order minus the transaction fee). This differs from how the fees are currently deducted with Clearent, which deducts fees in a separate invoice at the end of the month.

You must factor in the fact that the fee will be deducted for each transaction. This may require a change in the reconciliation process. In the AR >> Koronet Payments tab, you will see a report listing all Koronet Payments transactions. If you click on a transaction, you will see the processing fee deducted and the net value of the deposit (payout) to your bank account. You will also be able to export this report in Excel format. 

Deposits will appear separately for each transaction and will not be bundled. 

Absolutely. Koronet Payments, powered by Stripe, adheres to the highest industry standards for security and compliance, ensuring that your transactions and customer data are protected with advanced encryption and security protocols.

Once you have completed and returned to Komet Clearent’s token export transfer forms (the Merchant Consent and Release and the Data Transfer Release and Indemnification Agreement), all stored payment information will be securely migrated to the Koronet Payments system. Stripe's secure tokenization ensures that sensitive payment details are replaced with unique identifiers, enhancing security without disrupting the customer experience.

Some of your uploaded cards may not have been transferred due to one of the following reasons:

• The card was uploaded after the transfer process started in mid-March.

• The card is expired.

• The stored card is missing payment information.

Koronet Payments leverages Stripe´s security and technologies but is not a Stripe service. We have developed our own functionalities adapted to the floral industry’s needs. 

You should always contact Komet Support if you experience an issue with Koronet Payments. Stripe will not provide support assistance directly. 

• Our Support team is ready to assist you with questions or concerns about Koronet Payments. You can reach us via email at support@kometsales.com.

• If you are currently implementing Komet Sales with the Implementations team, they are available to support onboarding as well.

• Additional resources can be found in our Knowledge base for Koronet Payments; in Koronet Payments.

Here are the typical processing and payout times for credit card and ACH payments:

• Credit Card Payments:

  • Processing Time: Typically within seconds.

  • Settlement Time: Next business day.

  • Payout to Connected Accounts: With a daily payout schedule, Stripe attempts to send funds daily, but your bank may need 1-2 business days to process.
    
    

• ACH Payments:

  • Processing Time: 3-5 business days.

  • Settlement Time: The stripe account receives the credited funds after processing.

  • Payout to Connected Accounts: Similar to credit card payments, with a daily payout schedule.

  • Additional Factors to Consider:

  • Weekends and Bank Holidays: Both can impact timelines.

  • First Payout to a New Connected Account: This may take longer due to verification processes.

  • Stripe's Payout Schedule: Can be managed in account settings (daily, weekly, or monthly options).

  • Receiving Bank Processing Times: Vary between institutions.

Business days refer to the weekdays (Monday to Friday) in the United States, excluding U.S. federal holidays.

When we transfer funds, banks usually process the transfer only on business days. Therefore, if you receive funds on a holiday or weekend, you'll probably get the money in your bank account the next day your bank is open for credit card payments. ACH payments may take up to four business days.

No, chargebacks are your responsibility. Komet Sales will assist you by providing supporting documentation to dispute the chargeback, but the cardholder's bank decides on a chargeback outcome. Komet Sales can't change or appeal the bank's decision and charges a $15 fee per chargeback.

When paying with credit cards, it is common for banks to show charges immediately when a payment attempt is made, even if the payment fails. In most cases, unsuccessful payment attempts are displayed as pending charges. However, some banks may display them as regular charges. These charges, regardless of their status, will appear for a brief period before being reversed. The duration of time a charge appears on your account depends on the bank, but is usually around 3 to 5 days. If a charge remains on your account for more than 5 business days without an order, please contact Customer Support for assistance.

The maximum time frame for issuing a refund depends on your customer's bank's ability to process refunds for orders after a long period of time.

Depending on your payment method, you can usually issue a refund for up to 90 calendar days with credit cards and 180 calendar days with ACH payments.

The average time is between 5 and 10 calendar days.

We display all the information we receive from your customer's bank regarding a decline in the feedback message of any transaction. However, most declines are generic, and we don't have much information about why a charge was declined. If you have confirmed that the card details are correct, we recommend that you advise your customer to contact their bank and ask for more information about the decline. They can also request that future charges be accepted.

If the card information seems correct, it's best to have your customer contact their bank, ask for more information, and ask for future charges to be accepted.