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Overview
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The system allows to process a chargeback and processing refunds for your credit card payments. |
Chargeback vs. Refund. Which should I use?
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In order to return the whole amount of the transaction to the customer's card, refunds should be carried out the same date of the payment date. On the contrary, the credit card processor and credit card processor may apply fees for the transaction. |
Once you charge back or refund a payment made through a credit card, the system will refund the full amount of the transaction to the customer's card. In case the customer has
Refunds should be used in the next cases:
Credit card payment didn't go through:
Chargeback
Chargeback, on the contrary
You cannot “adjust” an authorized credit card transaction.
This article explains how to apply them. In case you need to refund open credits to credit cards, read Refund Open Credits to Credit Cards. |
Full Refunds
If you want to cancel a credit card payment you should process a Full Refund. Once the refund process is successfully completed, you won't need to process the refund again in the KometPayments screen.
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This action cannot be undone. |
How to process a Full Refund
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Common Scenarios
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The order related to a credit card was paid in Komet Sales through the KometPayments integration using a credit card that is not saved in the system. |
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OR The order related to a credit card is paid in the KometPayments portal (In-App) or terminal with a different credit card that is not saved in the system | The system will make a refund on the same amount (matched transaction) to the credit card: Image Added This also applies to:
| Nothing, the refund will be made to your credit card. |
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At the moment you will process a full refund in a multi-location company, you should consider these key aspects to make the location eligible for this transaction:
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Unable to Refund a Credit Card Payment
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Payment was not refunded: Image Added | Refunds can also be processed through the KometPayments screen. In those cases, this message indicates that the refund has already been made, but, to reconcile your accounting balance, you can create a matching refund entry in Komet. |
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Roles enabled to perform this action: Accounts Receivables, Admin, Cashier. |
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Users cannot process a Refund for a date prior to the payment date. |
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