Table of Contents

Enable the E-Commerce Timer

The E-Commerce Timer sets a time limit for customers to complete their orders. Once the timer runs out, the system will delete the order and cancel any prebooks or purchase orders generated, and send an email notification to the customer’s email informing them of this.

To enable the timer, do the following instructions:

1. Go to Setup and select Settings.

2. Click on E-Commerce Timer from the E-Commerce group of settings.

3. Check the Enable 60-minute Timer setting.

   • Optional: Enable email notifications for salespersons when the timer cancels an order.
     To learn more, read the Order Cancellation Notice to Salesperson section below.

4. Click Save.

Order Cancellation Notice to Salesperson

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The system will always notify customers when the e-commerce countdown timer has canceled the order they were trying to place. However, as an additional option, you can notify the salesperson assigned to the order.

To notify salespeople when an order expires, do the following instructions:

1. Go to Setup and select Settings.

2. In the E-commerce section, click on E-Commerce Timer.

3. Check the Send Order Cancellation Notice to Salespeople option.

4. Click on Save.