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In this article, you will learn how to configure and manage scheduled payments in your system.
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Important informationIf you want to see how your customers can schedule payments, read How to Schedule a Payment in E-commerce. |
Table of Contents
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What are Scheduled Payments?
Scheduled Payments enables your customers to schedule future payments for their orders while maintaining your control over the payment process. When a customer schedules a payment, they will select their payment date according to your payment terms with them and a payment method. Then on the date of payment, the system will automatically process their payment and notify you and them about the transaction result.
Key points:
Requirements
System Configuration
The latest available date for a customer to schedule their payment is the invoice due date.
How does the system calculate when customers can schedule payments?
The system calculates available scheduling dates based on the payment term configuration. You can see which payment term details affect this behavior in the following chart:
Configuration Field | Purpose | Impact |
|---|---|---|
Credit Period | Defines payment window | Required for automatic date range calculation |
EOM Checkbox | End of Month calculation | Affects payment due date calculation |
Prepaid Checkbox | Immediate payment required | Disables scheduled payments |
Status (Active/Disabled) | Term availability | Inactive terms disable scheduled payments |
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We recommend that you set up your payment terms according to our standard term recommendations to ensure a seamless scheduled payment experience. |
Feature Requirements
To enable scheduled payments, you need the following:
A Koronet Payments account: Set Up KoronetPayments
Koronet Payments must be enabled for e-commerce: https://kometsales.atlassian.net/wiki/spaces/KB/pages/688095247/Set+Up+KoronetPayments#Enable-in-E-commerce
Valid payment terms must be configured and assigned to the customer:
The customer cannot be on cash on delivery or prepaid terms.
Customer must be enabled for Koronet Payments: https://kometsales.atlassian.net/wiki/spaces/KB/pages/688095247/Set+Up+KoronetPayments#Require-and-Restrict-KoronetPayments
Setup
Description.
To do “action”, do the following instructions:
Go toDo
Conclusion.
See Scheduled Payments
There are two ways to see scheduled payments.: from the Open Invoices and Receive Payment
ScreenTo do “action”, do the following instructions:
New column: "Scheduled Payment"
Hover for payment method details
Status indicators for scheduled payments
Go to
Do
Conclusion.
Open Invoices Screen
To do “action”, do the following instructions
Scheduled payment status visible
Filter options for scheduled payments
Quick access to payment details
Go to
Do
Conclusion.
screens, which have a new column called Scheduled Payment Date.
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If a scheduled payment fails, the system will notify you and your customer via email so you can take appropriate action. You can also get an overview of past transactions from the Koronet Payments screen.* |
Override a Scheduled Payment
Important: You maintain the ability to process payments before scheduled dates
Not recommended as it may confuse customers
System will automatically cancel the scheduled payment
Customer will be notified of early payment processing
Scheduled payments process automatically
Failed payments require manual intervention
Early processing will cancel scheduled payment
System maintains audit trail of all actions
To enable this feature, you need the following:
Koronet Payments must be enabled for e-commerce
Valid payment terms must be configured
Customer must be enabled for Koronet Payments
Conclusion.
To keep you in control of your finances, we’ve created a way for you to override scheduled payments to collect open balances whenever you need to. However, we strongly advise against overriding scheduled payments without consulting first with your customer to avoid damaging your relationship with them.
To override a scheduled payment, do the following instructions:
Go to A/R and select Open Invoices.
Search the invoice(s) you are processing.
Click on the button from the Actions column and select Receive Payment.
Process the payment as usual.
When you override a scheduled payment, the system cancels it and emails your customer with the update on their invoice payment.
FAQs
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Yes, but we recommend letting the customer manage their scheduled payments through the e-commerce platform. |
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The system will cancel the scheduled payment automatically to prevent double charging an and notify the customer of the transaction via email. |
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Customers must have KometPayments Koronet Payments enabled, and valid payment terms, and the "Require KometPayments" setting enabled. |
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No, COD and prepaid customers cannot schedule payments. |
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The system will indicate that the payment has failed and notify both you and your customer via email. You will need to contact the customer to arrange an alternative payment method. |
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