Table of Contents

Step One: Enable CRM Options

To enable CRM links, do the following steps: 

1. Go to Setup and select Settings. 

2. Click on CRM Options from the Customers group of settings.

3. Click on the Enable checkbox.

4. Enter the CRM Name. 

5. Click on Save. 

Once you enable this setting, the option to add a customer’s CRM will become available from the advanced customer setup. To learn more read the next step. 

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Step Two: Add a Customer’s CRM Link

Each customer can have a unique CRM link, and you need to add it from the customer's advanced setup.

To add a customer’s CRM link, do the following instructions:

1. Go to Setup and select Customers.

2. Search the customer.

3. Click on Edit from the Actions column.

4. Click on Advanced in the Setup tab in the Customer Information modal.

5. Enter the link in the Salesforce link field.

6. Click on Save.

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