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In this article, you will learn how the e-commerce timer works, how to enable it, and frequently asked questions. |
Important
Companies connected through K2K as Buyer Companies will have the timer enabled by default.| Tip |
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Roles enabled to perform this action: Ecommerce customers. |
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The timer applies to every inventory type |
and considers the vendor's shipping cut-off times. |
Table of Contents
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How Does the Timer Work?
Step One: Setting Up Automatic Order Expiration (For Admins)
The
system administratoradmin enables the order timer
fromin the company settings and decides if
the system should send email notifications to the salespersonthey want a salesperson to be notified by email when an order expires.
Customers log in to the e-commerce site, and the countdown starts when they add the first product to their shopping cart.
If the timer expires, the system cancels the order and empties the shopping cart.
The system will notify the customer on the app and via email informing them that the order has been canceled and they have to start again.
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When an order is cancelled, the system will cancel every order or prebook created as the customer adds products to their cart. |
Enable the E-Commerce Timer
Go to Setup and select Settings.
Click on E-Commerce Timer from the E-Commerce group of settings.
Check the Enable 60-minute Timer setting.
Optional: Enable email notifications for salespersons when the timer cancels an order.
Click Save.
Orden Cancellation Notice
The system will always notify customers when the e-commerce countdown timer has canceled the order they were trying to place. However, as an additional option, you can notify the salesperson assigned to the order.
To notify salespeople when an order expires, do the following instructions:
Go to Setup and select Settings.
Click on E-commerce Timer.
Check the Send Order Cancellation Notice to Salespeople option.
Click on Save.
Step Two: Shopping Cart Timer (For Customers)
The time to checkout automatically starts when you add the first item to your shopping cart.
Step Three: Order Expiration (What Happens)
If you don't complete your purchase before the timer runs out, the system will cancel your order and clear the shopping cart.
Step Four: Order Cancellation Notification (For Customers)
You'll receive a notification on the app and an email letting you know the system canceled your order due to inactivity.
FAQs
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The timer starts when you add the first product to your shopping cart. |
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The default time of the e-commerce timer is 60 minutes. However, this time may be reduced for orders with a ship date equal to the current date. In these cases, the system will validate the chosen carrier's cut-off time and the original source of the products added. The system will inform you of what is available and warn you of early shipping cut-off times. For more information, read E-Commerce Checkout Errors. |
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There is no way to pause the timer. The timer only resets in two different scenarios:
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