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Overview


Excerpt

 This article explain how to cancel a payment.

Warning
titleCancel Credit Cards Payments

Once you cancel a payment made through a credit card, Komet Sales will not refund the transaction in Clearent. Once you try to cancel a payment made through a credit card make sure of saving thetransaction #, and the reference number, since that information will be useful for refunding the transaction in Clearent.


Instructions

Ui steps
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Ui step

 Go to A/R (Accounts Receivables).


Ui step

 Click on the Payment History tab.


Ui step

  Use the filter to search for the payment you want to cancel.


Ui step

 Go to the Actions column and click on Cancel Payment.


Ui step

 A confirmation window will appear. Click on Yes to continue.



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Info
titleCancel Credit Cards Payments

The system does not allow to cancel payments made through credit card (Clearent Integration). You can only refund this type of payments (read How to Refund Open Credits to Credit Cards and How to Apply Full Refunds to Credit Card Payments for more information).


Ui text box
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(lightbulb)Roles enabled to perform this action: Accounts Receivables,  Admin, Cashier.


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