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In this article, you will learn how the e-commerce timer works, how to enable it, and frequently asked questions. |
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Roles enabled to perform this action: Admins Ecommerce customers. |
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The timer applies to every inventory type and considers the vendor's shipping cut-off times. |
Table of Contents
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How Does the Timer Work?
Step One: Setting Up Automatic Order Expiration (For Admins)
The admin enables the order timer in the company settings and decides if they want a salesperson to be notified by email when an order expires.
Step Two: Shopping Cart Timer (For Customers)
The time to checkout automatically starts when you add the first item to your shopping cart.
Step Three: Order Expiration (What Happens)
If you don't complete your purchase before the timer runs out, the system will cancel your order and clear the shopping cart.
Step Four: Order Cancellation Notification (For Customers)
You'll receive a notification on the app and an email letting you know the system canceled your order due to inactivity.
FAQs
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The timer starts when you add the first product to your shopping cart. |
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The default time of the e-commerce timer is 60 minutes. However, this time may be reduced for orders with a ship date equal to the current date. In these cases, the system will validate the chosen carrier's cut-off time and the original source of the products added. The system will inform you of what is available and warn you of early shipping cut-off times. For more information, read E-Commerce Checkout Errors. |
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There is no way to pause the timer. The timer only resets in two different scenarios:
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