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The system allows to process a chargeback and processing refunds for your credit card payments. |
This article explains how to apply them. In case you need to refund open credits to credit cards, read Refund Open Credits to Credit Cards. |
Full Refunds
How to process a Credit CardIf you want to cancel a credit card payment (only in Komet) you should process a Chargeback. This is done in cases of fraudulent transactions, duplicated billing, incorrect amount billing, bank processing errors.
On the contrary, if you want to process a refund to the customers' card (in case the item was not received by your customer, for instance, you should process the transaction as a CC Refund - Full).
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In order to return the whole amount of the transaction to the customer's card, refunds should be carried out on the same date as the payment date. On the contrary, the credit card processor may apply fees for the transaction. |
Full Refund. Once the refund process is successfully completed, you won't need to process the refund again in the KometPayments screen.
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This action cannot be undone. |
How to process a Full Refund
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Common Scenarios
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The order related to a credit card was paid in Komet Sales through the KometPayments integration using a credit card that is not saved in the system. |
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How to process a Credit Card Chargeback
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Go to A/R (Accounts Receivables). |
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Click on the Payment History tab. |
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Use the filter to search for the payment you want to apply a Charge Back. |
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A confirmation window will appear where you can enter the date of the transaction. Click on Continue to finish. The system will mark the payment with an icon identifier along with the user name and timestamp of when the chargeback was applied. A negative transaction under the concept Charge Back will be registered in the system. |
The order related to a credit card is paid in the KometPayments portal (In-App) or terminal with a different credit card that is not saved in the system | The system will make a refund on the same amount (matched transaction) to the credit card:
This also applies to:
| Nothing, the refund will be made to your credit card. |
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At the moment you will process a full refund in a multi-location company, you should consider these key aspects to make the location eligible for this transaction:
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Unable to Refund a Credit Card Payment
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Payment was not refunded:
| Refunds can also be processed through the KometPayments screen. In those cases, this message indicates that the refund has already been made, but, to reconcile your accounting balance, you can create a matching refund entry in Komet. |
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Users cannot process a Refund for a date prior to the payment date. |
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Users cannot process a Refund for a date prior to the payment date |
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