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Excerpt

Welcome to our Frequently Asked Questions page. In this section, you will find the following:

  • Customer and User Questions

  • Technical Questions

  • Questions for Specific Processes

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General FAQs

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titleWhich browsers support Komet Sales?

Komet Sales is optimized for Safari, Chrome, and Mozilla Firefox. Komet is not fully supported by Internet Explorer or Edge.

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titleHow can I reset or change my password?

To change or reset your password, please go to Change Password or Reset Password.

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titleHow can I reset the password for a grower or e-commerce user?

From your Komet Sales account:

  1. Go to Setup and select Users.

  2. Search the user.

  3. Click on Reset Password.

  4. Click Yes on the pop-up to send a new password to the user.

For more information, read Reset Password for a Grower or E-commerce User.

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titleHow can I change my company from the e-commerce site?

You can change it from the E-commerce List. Click on the user icon at the top right corner of the screen, select Change your Company and choose the company.

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titleCan I export my data to Excel?

Yes. If you see the green Excel icon, that means you can export any existing data.

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titleWhy is the system logging me out?

There are many reasons why this happens. Here is the list with details about each one:

  • The Komet Sales session automatically ends after eight hours of inactivity.

  • The system allows one person to be logged in for each username at a time for security reasons. If another user signs in with the same ID, the session of the first user logged in will end. In this case, the system will take you to the following window:

  • The system allows up to 3 users to be logged in with the same credentials at the same time. This applies to the following roles: Shipping, Tracking, QC, Fulfillment, Cashier, and Grower Production. 

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titleWhich information is displayed in the dashboard?

Komet has three different dashboards:

  1. Company Sales Dashboard. Displays general information about sales by location or salesperson.

  2. Customer Dashboard: Clicking on the customer name from the Customer screen displays a dashboard for the customer that includes aging, credits, payments, and other important information.

  3. Vendor Dashboard: Contains information about weekly shipments by boxes in Full Box Equivalent. Company users can also access this dashboard.

Info

Dashboard Elements:

  • Today's Sales: This chart displays a daily sales summary from E-commerce sales, phone sales, Mobile Sales, and K2K sales in Prebooks, and Invoices. The Prebook Sales widget does not include Standing Orders.

The following data does not include the current day sales:

  • Sales by Salesperson: Sales summary of each Salesperson within a specific time period.

  • This Week's Sales: Weekly sales summary.

  • Top Ten Customers: Top ten of the customers for a specific time period.

  • Top Ten Categories: Bar graph with the most sold flowers during the last 12 months.

  • Sales By Month: Table to visualize sales per month.

  • Sales By Month: This chart displays a line graph or a line graph of monthly sales.

  • GPM: This chart displays a summary of the Gross Profit Margin (GPM). The GPM calculation does not consider fuel surcharge amounts nor additional invoice charges.

  • Komet Tips: Integration with Komet Sales twitter.

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titleHow often are dashboards updated?

Company Sales Dashboard is updated after midnight each day, except for Today's Sales chart.

The Customer Dashboard is updated in real-time.

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titleWhy am I not getting any mail notifications from Komet Sales?

We recommend adding the following domains to whitelists of the anti-spam filter of your email provider:

  • @kometsales.com

  • @email.amazonses.com

  • @amazonses.com

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titleI have a great idea to improve Komet Sales. How can I share it with you?

We genuinely appreciate your input and welcome your suggestions through our feedback community. Our dedicated team of experts will carefully consider and implement your innovative ideas to enhance Komet's offerings. If you have some ideas or feedback, go to https://feedback.kometsales.com/, select the category of your idea, and let us know how to make Komet better for you!

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Contact Customer Support

You can contact our support team via any of the following channels:

  • Email. Send us an email to support@kometsales.com and provide details about your question or issue.

  • Chat. Click on the chat icon at the bottom left of the page from the Komet Sales app or webpage.

  • Screenshot Report. You can send a screenshot with a message directly from the app by clicking on Need Help? and selecting Ask a question or send a comment with a screenshot.

  • On the phone. Give us a call at +1 (786) 206-0554.

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