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KometPayments is Komet’s new payment processing solution. It offers a streamlined, secure, and efficient way to handle transactions, providing enhanced features and capabilities. The product will soon be available to

We switched to KometPayments for improved reliability, broader payment method options (ACH, and soon, cross-border), enhanced security features, and a better overall user experience, including working directly with Komet’s sales, implementations, and support teams instead of transferring customers to a third party.

• KometPayments will be available once you have completed the onboarding form with the required information and Stripe’s KYC has verified your account

• Single Location Company: The process involves logging into your Komet Sales account, navigating to the Setup >> Settings >> Company Setup >> KometPayments, and completing the onboarding form

• Multi-Location Company: The process involves logging into your Komet Sales account, navigating to the Setup >> Settings >> Locations Tab >> KometPayments, and completing the onboarding form for each location.

No, there will be no downtime. The transition to KometPayments has been designed to be seamless, ensuring your payment processing capabilities remain uninterrupted. Your credit card payment flow will continue as usual with Clearent (if you have Clearent enabled) until you transition your payment processor to KometPayments.

If you don’t have stored cards to transfer from Clearent, we can enable KometPayments for you as soon as Stripe’s KYC team verifies your account. Please contact Support if you wish to start processing payments on KometPayments

• If you have completed your KometPayments onboarding, as soon as the Clearent integration is disabled, the credit card payment method through KometPayments will automatically be available to ensure a smooth transition and to avoid any downtime of this service. If you have not completed the KometPayments onboarding, you will not have any option to process payments within Komet.

To see the status of your Komet Payment account's status,

No, Komet Payments will use different readers; if you already use terminals with Clearent, please

Komet Payments offers competitive processing fees. Discount rates and fees are simple and transparent. You can find the discount rates and fee information in .

• KometPayments offers competitive processing fees. Discount rates and fees are simple and transparent. Discount rates and fee information can be found in https://www.kometsales.com/pages/kometpay-fees/.

• KometPayments requires the same $49/month subscription per location. For customers that joined Komet subsequent to October 2023, your subscription pricing already includes the KometPayments subscription.

For transparency, the fee you will pay for each transaction will be deducted from every transaction, meaning the deposit you will receive will be the net value (the original amount of the order minus the transaction fee). This differs from how the fees are currently deducted with Clearent, which deducts fees in a separate invoice at the end of the month.

You must factor in the fact that the fee will be deducted for each transaction. This may require a change in the reconciliation process. In the AR >> KometPayments tab, you will see a report listing all KometPayments transactions. If you click on a transaction, you will see the processing fee deducted and the net value of the deposit (payout) to your bank account. You will also be able to export this report in Excel format. 

Deposits will appear separately for each transaction and will not be bundled. 

Absolutely. KometPayments, powered by Stripe, adheres to the highest industry standards for security and compliance, ensuring that your transactions and customer data are protected with advanced encryption and security protocols.

Once you have completed and returned to Komet Clearent’s token export transfer forms (the Merchant Consent and Release and the Data Transfer Release and Indemnification Agreement), all stored payment information will be securely migrated to the KometPayments system. Stripe's secure tokenization ensures that sensitive payment details are replaced with unique identifiers, enhancing security without disrupting the customer experience.

KometPayments leverages Stripe´s security and technologies but is not a Stripe service. We have developed our own functionalities adapted to the floral industry’s needs. 

You should always contact Komet Support if you experience an issue with KometPayments. Stripe will not provide support assistance directly. 

• Our Support team is ready to assist you with questions or concerns about KometPayments. You can reach us via email at support@kometsales.com.

• If you are currently implementing Komet Sales with the Implementations team, they are available to support onboarding as well.

• Additional resources can be found in our Knowledge base for KometPayments; in KometPayments (In-App Payments).

Here are the typical processing and payout times for credit card and ACH payments:

• Credit Card Payments:

  • Processing Time: Typically within seconds.

  • Settlement Time: Next business day.

  • Payout to Connected Accounts: With a daily payout schedule

Business days refer to the weekdays (Monday to Friday) in the United States, excluding U.S. federal holidays.

When we transfer funds, banks usually process the transfer only on business days. Therefore, if you receive funds on a holiday or weekend, you'll probably get the money in your bank account the next day

No, chargebacks are your responsibility. Komet Sales will assist you by providing supporting documentation to dispute the chargeback, but

When paying with credit cards, it is common for banks to show charges immediately when a payment attempt is made, even if the payment fails. In most cases, unsuccessful payment attempts are displayed as pending charges. However, some banks may display them as regular charges. These charges, regardless of their status, will appear for a brief period before being reversed. The duration of time a charge appears on your account depends on the bank, but is usually around 3 to 5 days. If a charge remains on your account for more than 5 business days without an order, please contact Customer Support for assistance.

The maximum time frame for issuing a refund depends on your customer's bank's ability to process refunds for orders after a long period of time.

Depending on your payment method, you can usually issue a refund for up to 90 calendar days with credit cards and 180 calendar days with ACH payments.

We display all the information we receive from your customer's bank regarding a decline in the feedback message of any transaction. However, most declines are generic, and we don't have much information about why a charge was declined. If you have confirmed that the card details are correct, we recommend that you advise your customer to contact their bank and ask for more information about the decline. They can also request that future charges be accepted.

If the card information seems correct,