KometPayments FAQs

KometPayments is Komet’s new payment processing solution. It offers a streamlined, secure, and efficient way to handle transactions, providing enhanced features and capabilities. The product will soon be available to Floral Computer Systems, Unosof, Axerrio, and Komet users. 

We switched to KometPayments for improved reliability, broader payment method options (ACH, and soon, cross-border), enhanced security features, and a better overall user experience, including working directly with Komet’s sales, implementations, and support teams instead of transferring customers to a third party.

• KometPayments will be available once you have completed the onboarding form with the required information and Stripe’s KYC has verified your account. You can see the status of your account in the KometPayments setting. 

• If you are migrating from Clearent, two additional steps are required.

1. You must sign and return to Komet two token export transfer forms (the Merchant Consent and Release and the Data Transfer Release and Indemnification Agreement). These forms authorize Clearent to securely transfer customer-stored cards directly to the KometPayments system. Once the form is returned, within 1–2 weeks, any customer card information stored with Clearent will be available within KometPayments. During this time, you can continue to use Clearent or transition to KometPayments without Clearent's stored cards.

2. You will need to sign a Clearent Account Closure Form. This will end Clearent’s fixed monthly charges.  

   • Komet will share these forms with customers via Docusign and Komet will return the signed forms to Clearent. To avoid confusion, do not share the forms with Clearent yourself.

• Single Location Company: The process involves logging into your Komet Sales account, navigating to the Setup >> Settings >> Company Setup >> KometPayments, and completing the onboarding form

• Multi-Location Company: The process involves logging into your Komet Sales account, navigating to the Setup >> Settings >> Locations Tab >> KometPayments, and completing the onboarding form for each location.

No, there will be no downtime. The transition to KometPayments has been designed to be seamless, ensuring your payment processing capabilities remain uninterrupted. Your credit card payment flow will continue as usual with Clearent (if you have Clearent enabled) until you transition your payment processor to KometPayments.