The system will restrict the confirmation of orders with products coming from VA and K2K inventories as long as the order has not been checked out by the final e-commerce customer. This restriction applies both for single and massive confirmations.
Massive confirmations
It a least one of the product lines belongs to web orders, the confirmation process cannot be completed and the following message will appear:
"N product lines could not be confirmed. If they belong to web orders, the checkout process has to be completed by the final e-commerce customer first. Please try to confirm them individually".
Solution: We recommend you to try to confirm the orders individually.
Single confirmations
the system will not allow the user to confirm the line until it has been checked out by the final customer. The next message will appear: This product cannot be confirmed because the checkout process has not been completed by the final e-commerce customer. Please try again after 60 minutes.
Solution: We recommend you to try to confirm the order after 60 minutes.