You can do a chargeback to credit card payments without refunding the Customer from the Payment History screen.
If you want to refund the Customer read Process a credit card refund.
To cancel a credit card payment without refunding the Customer, follow these instructions:
Go to A/R and select Payment History.
Search the payment you are canceling.
Click on the button in the Actions column.
Select CC Chargeback.
Select the date of the chargeback.
Click on Continue.
When you process a Credit Card Chargeback, the system creates a new payment with the total negative amount of the original payment and adds an icon in the original payment line to signal the payment status.
User roles: Accounts Receivable, Admin, and Cashier.
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