Overview
This article explores the different issues you may encounter while adding products to your shopping cart. Komet offers custom error messages and warning messages, so you will only order products that are actually available.
Context
While ordering products on e-commerce, cut-off times will limit the range of products available at the time you are placing a given order. It is possible that you are not able to place an order or add a certain product to your shopping cart. This would depend on your carrier and ship date combination, cut-off times (set up per company or per carrier) or the remaining time controlled by the e-commerce timer.
Common Messages
There are a variety of reasons why e-commerce orders cannot be completed. Messages as the following would appear.
| Message | Explanation | How to solve this issue |
|---|---|---|
This order has been canceled. The system requires that you check out before the time shown expires. In a few minutes, you and your salesperson will receive an email listing the items that were canceled.  | This message appears when the order you were placing could not be completed since the available time to complete the order has expired. | Please proceed to add the items again to the shopping cart. |
There are no products available for the selected ship date & carrier combination
| This message will appear when there are no products available due to the ship date and carrier chosen. | In this case, we recommend you to select a different date or carrier. |
Products from this source () are no longer available for the ship date but are available for a later ship date.
| This message, along with the red clock icon will appear when the cut-off time of the original source of the product has been reached.
| In this case, we recommend you to select a different product, date or carrier or contact your sales representative so they can review your case. |
.png?version=1&modificationDate=1587744365739&cacheVersion=1&api=v2&width=519&height=285)
The system will help you to know when an order or product line is about to expire, check the warning messages that will appear so you don't have troubles with your order:
| Message | Explanation | What to do |
|---|---|---|
Product Name from this source (vendor name) has an early cut-off. If you continue, the remaining time to check out your order will be reduced to 00:00 minutes. Please select an option and click "ok"
.png?version=1&modificationDate=1587745162695&cacheVersion=1&api=v2&width=520&height=286) | This message appears when the cut-off time of the original source of the product chosen is early than the available time of your order, so if you chose to add the product, the remaining time will be reduced. | Continue shopping with reduced time: if you select this option, the item will be added to your cart but keep in mind that the Time available to check out the order will be reduced. Remove this item and continue shopping: if you select this option, the item will not be added to your cart and the remaining time will be the same. Search for a different product. Check out the existing order now: the item will be added to the order and this will be checked out. The screen will refresh so you place a different order. |
This line will expire soon.
| The yellow clock indicates that there are less than 10 minutes to order the product.
| Please proceed to add the product and check out your order as soon as possible. |
Time to order is limited
| This message will appear when the cut-off time for the selected ship date and carrier is less than 60 and more than 2 minutes. | In this case, we recommend you to complete your order as soon before the time expires |
.png?version=1&modificationDate=1587744886066&cacheVersion=1&api=v2&width=520&height=286)