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In this article, you will learn how to schedule and manage your payments in e-commerce.

User Roles: Customer.

Table of Contents

What is a scheduled payment?

Scheduled Payments enable you to plan for future payments based on your payment terms. This feature helps you better manage cash flow while ensuring a good relationship with your vendors.

Key Benefits

  • Schedule payments according to your agreed payment terms

  • Maintain clear visibility of upcoming payments

  • Save time by automating regular payments

  • Reduce the risk of missed or late payments

  • Keep track of payment history in one place

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Schedule a Payment

To schedule a payment when checking out an order from e-commerce, do the following instructions:

  1. In e-commerce, once you are ready adding products to your order, click on the cart icon.

  2. Click on Checkout.

  3. Select Schedule Payment and click on Continue.

  4. Select a Payment Date and a Payment Method, and click on Place Order.

Once you schedule a payment, the system will automatically process your transaction on the selected date and notify you via email when the transaction is done. If you want to review your scheduled payments, you can do it from the Order Sumary screen.

If you cannot see the scheduled payment option, please contact your account manager to request this feature.

scheduled payment customer .gif

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Manage a Scheduled Payment

If you want to modify the date or payment method, or cancel a scheduled payment, do the following instructions:

  1. In e-commerce, go to Order Summary.

  2. Search the payment you want to modify and click on the scheduled date from the Payment Column.

  3. Make the modification you need and click on Save.

schedule payment management.gif

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FAQs

 What happens if my payment fails?

If a scheduled payment fails, you'll receive a notification, and your vendor will be notified. You'll need to arrange an alternative payment method with your vendor or go to the order summary page and choose the Pay Now option to pay your order online.

 Can I modify a scheduled payment?

Yes, you can modify a scheduled payment.

 Will I be charged any additional fees?

There are no additional fees for scheduling payments. Only standard payment processing fees apply to scheduled payments, and any applicable convenience fees will be clearly shown before you confirm the payment.

 Can I schedule a partial payment?

Currently, scheduled payments must be for the full order amount. Contact your vendor directly for partial payment arrangements.

 What payment methods can I use?

You can use bank transfers and credit and debit cards.

 Will I receive a reminder before a scheduled payment?

For the moment not, but we are working on it to have it as soon as possible.

 Can I cancel a scheduled payment?

Yes, you can cancel a scheduled payment from the order summary screen.

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