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Overview

Excerpt

The system allows to process a chargeback and refunds for your credit card payments. 


Chargeback vs. Refund. Which should I use?

If you want to cancel a credit card payment (only in Komet) when the payment didn't go through or the transaction was failed, you should process a charge back. On the contrary, if you want to process a refund to the customers' card (in case the item was not received by your customer, for instance, you should process the transaction as a CC Refund - Full).

Info
titleImportant

In order to return the whole amount of the transaction to the customer's card, refunds should be carried out the same date of the payment date. On the contrary, the credit card processor and credit card processor may apply fees for the transaction.


How to process a Credit Card Refund


Ui steps
sizesmall


Ui step

Go to A/R (Accounts Receivables).


Ui step

 Click on the Payment History tab.


Ui step

 Use the filter to search for the payment you want to apply a Refund.


Ui step

 Go to the Actions column and click on CC Refund - Full.


Ui step

A confirmation window will appear. Click on Continue to finish. The system will mark the payment with an icon identifier along with the user name and time stamp of when the refund was applied. A negative transaction under the concept Refund will be registered in the system.


Image Modified

How to process a Credit Card Chargeback


Ui steps
sizesmall


Ui step

Go to A/R (Accounts Receivables).


Ui step

 Click on the Payment History tab.


Ui step

 Use the filter to search for the payment you want to apply a Charge Back.


Ui step

A confirmation window will appear where you can enter the date of the transaction. Click on Continue to finish. The system will mark the payment with an icon identifier along with the user name and time stamp of when the charge back was applied. A negative transaction under the concept Charge Back will be registered in the system.

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Panel
titleInformation

Filter by label (Content by label)
showLabelsfalse
max10
showSpacefalse
sorttitle
cqllabel in ("payments","nsf","receive-payments")


Warning
titleInformation

Users cannot process a Refund for a date prior to the payment date


Ui text box
sizemedium

(lightbulb)Roles enabled to perform this action: Accounts Receivables,  Admin, Cashier.