Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 5 Next »

Overview

The system allows to process a chargeback and refunds for your credit card payments. 

Chargeback vs. Refund. Which should I use?

If you want to cancel a credit card payment (only in Komet) when the payment didn't go through or the transaction was failed, you should process a charge back. On the contrary, if you want to process a refund to the customers' card (in case the item was not received by your customer, for instance, you should process the transaction as a CC Refund - Full).

Important

In order to return the whole amount of the transaction to the customer's card, refunds should be carried out the same date of the payment date. On the contrary, the credit card processor and credit card processor may apply fees for the transaction.


How to process a Credit Card Refund


How to process a Credit Card Chargeback


Information

Information

Users cannot process a Refund for a date prior to the payment date

  • No labels