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In this article, you will learn how the e-commerce timer works, how to enable it, and frequently asked questions.

Important

  • Companies connected through K2K as Buyer Companies will have the timer enabled by default.

  • The timer applies to every inventory type.

  • The timer also considers the vendor's shipping cut-off times.

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How Does the Timer Work?

  1. The system administrator enables the timer from the company settings and decides if the system should send email notifications to the salesperson when an order expires.

  2. Customers log in to the e-commerce site, and the countdown starts when they add the first product to their shopping cart.

  3. If the timer expires, the system cancels the order and empties the shopping cart.

  4. The system will notify the customer on the app and via email informing them that the order has been canceled and they have to start again.

When an order is cancelled, the system will cancel every order or prebook created as the customer adds products to their cart.

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Enable the E-Commerce Timer

  1. Go to Setup and select Settings.

  2. Click on E-Commerce Timer from the E-Commerce group of settings.

  3. Check the Enable 60-minute Timer setting.

  4. Optional: Enable email notifications for salespersons when the timer cancels an order.

  5. Click Save.

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Orden Cancellation Notice

The system will always notify customers when the e-commerce countdown timer has canceled the order they were trying to place. However, as an additional option, you can also notify the salesperson assigned to the order.

  1. Go to Setup and select Settings. 

  2. Click on E-commerce Timer. 

  3. Check the Send Order Cancellation Notice to Salespeople option.

  4. Click on Save.

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FAQs

 When does the e-commerce timer start?

The timer starts when you add the first product to your shopping cart.

 What is the default time for the e-commerce timer?

The default time of the e-commerce timer is 60 minutes. However, this time may be reduced for orders with a ship date equal to the current date. In these cases, the system will validate the chosen carrier's cut-off time and the original source of the products added. The system will inform you of what is available and warn you of early shipping cut-off times. For more information, read E-Commerce Checkout Errors.

 Is there any way you can stop the timer?

There is no way to pause the timer. The timer only resets in two different scenarios:

  • When you complete the checkout process.

  • When the shopping cart is empty. If you remove the items from your shopping cart, the e-commerce timer will restart.

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