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  • Created by Former user, last modified by Former user on Dec 06, 2018
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Overview


When a customer receives damaged products or product with any other issue, they may request a credit from your company.

This credit can then be submitted for review by the sales manager and ultimately Approved or Rejected. If the credit is approved, it will affect the customer invoice and will be reflected as a credit on the customer's statement.


How to issue a customer credit?

There are two possibilities when it comes to create customer credits: create credits associated to an invoice or create Standalone Credits.


 

Other Actions

 

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Tip: Invoice Details

When you click on Invoice Details, in the Actions column for a particular order, the Order Details window will be displayed. From this window, you can see the order details in boxes, units, and hard goods and even choose the columns you want to see by clicking on the gear icon (click on the image to see the window detail).

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