To enable customer’s to use their own FedEx account, you must first enable the FedEx Integration for your company. To learn more, read FedEx Integration.
Table of Contents
Company Setup
To enable a customer to use their own FedEx credentials, do the following instructions:
Go to Setup and select Customers.
Search the customer.
Click on Edit from the Actions column.
Click on FedEx Integration from the Setup tab.
Select the account used for this customer’s shipping in the FedEx Shipper section.
Click on Save.
The system will use the company’s account until the customer’s account is active.
Customer Setup
Once your company enables you to add your FedEx account, do the following instructions:
Open the E-Commerce.
Go to My Account and select FedEx Shipper Information.
Select the mode:
Test: This mode will not create real labels and shipments and will help you to learn the workflow. When you select this option, your account will be labeled as inactive.
Production: This mode will send information to FedEx and generate real labels. When you select this option, your account will be labeled as active.
Fill out all the information.
Click Save.
If you don’t see the FedEx Shipper Information tab, contact your company’s administrator and ask them to enable this tab for you as described in step one.
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